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Error Message: “The Mylio catalog on this device needs to be repaired.”

When using Mylio, your catalog may become corrupted for a variety of reasons including unclean shutdowns and application/computer crashes. Mylio’s catalog recovery tool can rebuild your local catalog (or one on an attached external hard drive/NAS device) by comparing and reconciling differences between two Mylio Devices.

This article will walk you through catalog recovery in the event that your catalog is corrupted.

  Note:  for the fastest catalog recovery, it is recommended to have a second device on the same wi-fi network with Mylio running through this process.

Computer or External Drive Catalog Recovery

  1. If Mylio has detected that your catalog has become corrupt, you will automatically be taken to the Support Options when Mylio is opened. Alternatively, you may see a message in the Notification and Activity Center that reads “The Mylio catalog on this device needs to be repaired”. Clicking this message will open the Catalog Needs Repair dialog.
      Note:  If you are not taken to these options, you can launch them by selecting Help from the Navigation panel, then Show Support Options on Startup.
  2. Select Repair a catalog.
  3. Open Mylio on as many devices as possible on the same wi-fi network. Plug in any portable devices to power.
  4. Select which catalog you would like to repair (any external hard drive or NAS connected at that time may be shown here too).
  5. Select OK to begin to Catalog Recovery process.
  6. Mylio will first scan your catalog for issues, even if there is no issue found, you may still “repair anyway”
  7. Mylio will then scan for your other devices and begin to rebuild your local catalog automatically. This may take a few minutes.
  8. Once complete, Mylio will launch as normal with a fixed catalog.

iOS Catalog Recovery

  1. If Mylio has detected that your catalog has become corrupt, you will automatically be taken to the Support Options when Mylio is opened. Alternatively, you can open the Support Options by…
    1. Select the message in the Notification and Activity Center that reads “The Mylio catalog on this device needs to be repaired”.
    2. Select “Show Support Options on Startup” from Mylio’s Help menu. Then, restart Mylio. Please note that Mylio may need closed in the App Switcher.
    3. 3D touch on the Mylio icon and select Support Options.
    4. Navigate to the Settings app on your iOS device, then select Mylio and toggle on Show Support Options on Startup.
  2. Open Mylio on as many devices as possible on the same wi-fi network. Plug in any portable devices, including your phone, to power.
  3. Select Repair Catalog to begin the Catalog Repair process.
  4. Mylio will scan for your other devices and begin to rebuild your local catalog automatically. This may take a few minutes.
  5. Once complete, Mylio will launch as normal with a fixed catalog.

Android Catalog Recovery

  1. If Mylio has detected that your catalog has become corrupt, you will automatically be taken to the Support Options when Mylio is opened. Alternatively, you can open the Support Options by…
    1. Select the message in the Notification and Activity Center that reads “The Mylio catalog on this device needs to be repaired”.
    2. Select “Show Support Options on Startup” from Mylio’s Help menu. Then, restart Mylio. Please note that Mylio may need closed in the App Manager.
    3. Long press on the Mylio icon and select Support Options. This option may not be supported on all devices and operating systems.
  2. Open Mylio on as many devices as possible on the same wi-fi network. Plug in any portable devices, including your phone, to power.
  3. Select Repair Catalog to begin the Catalog Repair process.
  4. Mylio will scan for your other devices and begin to rebuild your local catalog automatically. This may take a few minutes.
  5. Once complete, Mylio will launch as normal with a fixed catalog.
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