Category
Additional

Mylio Change Log and Version Release Notes

Updated July 24th, 2020 Version: 3.9 Mac Build: 6938 Windows Build: 6938 Bug Fixes Fixed a bug that would prevent Mylio from opening on computers running macOS Sierra (10.12) and High Sierra (10.13) Improved editing Categories from the Info...

What’s New in Mylio?

Introducing Mylio 3.9, the update designed to give you more ways to enjoy, view, and preserve your library. This release expands the power of the Mylio toolkit. New features include added playback support for Live Photos, support for Microsoft...

Troubleshooting: Send Info to Mylio

How to Send Logs While troubleshooting with a Mylio representative you may be asked to send logs to help solve an issue. Logs may include information about your library and recent actions that you have made. It does not include...

Troubleshooting: Understanding Mylio’s Support Options

Mylio’s Support Options will help you troubleshoot Mylio in the event that something is not working as expected. The Support Options can be opened in multiple ways: Support Options will automatically open if Mylio detects an issue with your...

No Sound on Video Playback

Mylio for iOS uses iOS’s built-in video player when playing back synced videos within Mylio. The system video player obeys the Ringer/Mute switch on the side of the iPhone (or in the Control Center for iPads) for audio playback....

Keyboard Shortcuts Master List

A list of keyboard shortcuts found within the Mylio application for both Windows and Mac devices.

Error Message: C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions… is either not designed to run on Windows or it contains an error

Windows 10 may display the error message: “C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.2512.0_x64_8wekyb3d8bbwe\x64\hevcdecoder_store.dll is either not designed to run on Windows or it contains an error. Error status 0xc0000428” if you are attempting to import HEVC video files into Mylio on a Windows 10...

Mylio for iOS Taking Up Large Amount of iCloud Space

With iCloud, Apple allows you to protect your Mylio application, including Previews and Thumbnails, directly to the cloud. This is helpful if your iOS device is lost or stolen. However, doing so may cause Mylio to take up more...

Error Message: “Failed to get access to path.”

In some cases, Mylio may display that it is unable to get access to a specific file path. This happens when Mylio does not have permission to access a set of files or folder that it is referencing. Generally,...

Troubleshooting: Moving the Location of Your Mylio Library

In some instances, your photo library may be much larger than your computer can store or may have been placed in an undesirable location during set-up. Luckily, Mylio can make it easy to free up space on your computer...

Updating Mylio

In some instances, you may be required to manually update your Mylio client. Updating Mylio is an easy process that will not result in any data loss. Please see your operating system below to learn how. Visit https://mylio.com/download to...

Error Message: “This feature is not available in your version of Mylio”

In some instances, you may attempt to use a feature that is not available in your version of Mylio. Mylio currently offers three plans, each with their own feature availability. If you receive the message “This feature is not...

Troubleshooting: Mac Laptop Continues to Run When Mylio Is Running and Lid Is Closed

In some instances, users with Mac laptops may notice that their computer continues to operate and not sleep as expected when Mylio (or any application that accesses a wireless network) is running and the lid is closed. This is...

Error Message: “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer” on Windows

Some Windows users may receive the error message “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.” when launching Mylio. If you receive this error message it may be because...

Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine

Mylio, like most applications, has four main parts: The application, the content, the application data, and the account. This article will show you how to remove individual parts of Mylio from your machine in instances where you might want to...

Error Message: “The Mylio catalog on this device needs to be repaired.”

When using Mylio, your catalog may become corrupted for a variety of reasons including unclean shutdowns and application/computer crashes. Mylio’s catalog recovery tool can rebuild your local catalog (or one on an attached external hard drive/NAS device) by comparing and...

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes. If you are experiencing crashes...

   Users Stories