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Troubleshooting: Reset Faces On Specific Image

If a photo is accidentally ignored or has is mistagged by Mylio, these steps will force Mylio to rescan the photo and allow fix known issues. Note that this does not untag previously tagged faces. Open Mylio and locate...

Error Message: “Too many folders”

In some cases, Mylio may stop syncing if an unexpected number of folders are in the Mylio Library or there are a very high number of root folders. Generally, this happens when a folder that is not designed to...

Troubleshooting: Folder(s) Say Missing on Cover

There are instances where Mylio can lose track of the location of folders. This can be due to folder name changes, drive name changes, or movements in the file system from outside of Mylio. When Mylio notices a change...

Troubleshooting: Deleted Folder or File Reappears

In some instances, files deleted from Mylio may reappear in your library after a short time. This may happen if you are using an external drive that was once used in conjunction with Time Machine drive on Mac. This may occur even if...

Troubleshooting: Videos Not Playing Back Properly On Android Devices

Mylio for Android relies on Android’s core video playback system to play videos in Mylio. Some videos may import into Mylio and sync between devices, but not play back on Android as expected. This can include: Media plays sound...

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