Category
Syncing & Protecting

MYB Files in Mylio

Some files in an Apple Photos library or iOS Camera Roll: Portrait, slow-mo, Live Photos, etc… may be imported with a .myb (Mylio Bundle) file to properly sync these unique file types. The following effects from Apple Photos are...

Mylio is Running in the Background

In Mylio version 3.7 and later, desktop computers (Mac and Windows) may continue running in the background when the window is closed. The first time the Mylio window is closed a notification in the top Menu bar (Mac) or App...

Troubleshooting: Fixing Unprotected Images

In some circumstances, Mylio may display images as unprotected in the Dashboard or the Sync panel. This means that your photos are not on all devices that have a sync policy to “want” them. If some images are listed as...

Error Message: “Editing is not possible without a Preview or Original”

If you receive the message “Image/Thumbnail editing is not possible without a Preview or Original” when trying to edit a photo, this may mean the device you are currently using does not have the proper Sync Policy to allow for...

Troubleshooting: Unable to Sync Photos Between Devices

Mylio will transfer photos and edits between your devices whether you’re syncing just Thumbnails, Previews, or Originals. If your devices are not receiving or sending photos and edits to your other devices, follow the steps below and you should...

Troubleshooting: Mylio Utilizes More Storage Than Expected on Android SD Card

If you are utilizing an Android SD card to store your Mylio Library, you may see unexpected storage use of the SD card when syncing Thumbnails. This is due to SD Cards being formatted by the factory in a...

Troubleshooting: Re-provision an External Drive as a Mylio Device

If you wish to add a previously used Mylio Device as a new Mylio Device, you may need to remove the previous instance of the device in Mylio to be able to do this. There are multiple steps to...

Error Message: “Connectivity Issues with Bonjour”

Mylio uses a common background service called Bonjour to broadcast and connect devices on the same network. In some instances, Bonjour may not run properly causing your devices to not display in the Dashboard. In many circumstances, Mylio will...

Error Message: “Your Drive Storage Quota has been Exceeded”

If an external cloud service is being used as a protection location for your library, Mylio will protect all original images to this location. By default, this service may not include enough data to protect your full Mylio Library....

Troubleshooting: Mylio Action “Moving folders / files on disk” or “Sending to…” is Constantly Displayed in Activity Panel

This article may help Mylio fix syncing issues if your library is exhibiting any of this behavior: Mylio displays Moving Files on Disk continuously in the sync panel with no progress or with looping progress. Mylio displays Moving Folders...

Troubleshooting: NAS Continually Shows as Offline

Mylio’s relationship with NAS devices is not unlike that of a USB device, though it does not allow for the switching of host computers. This means that, when setting up a NAS, you are dictating that the device used to...

Troubleshooting: Add External Drive Window Displaying Randomly

In an effort to protect your photos, Mylio will detect any newly attached drives and display a setting that asks if you would like to use this drive as a Mylio Device. By adding the drive, you will be...

Troubleshooting: Setting Up Mylio On a Replacement Computer or a Fresh Install

Mylio is designed to keep all of your devices in sync, and thus contains a catalog which is constantly updated when Mylio is open and running. Because of this, restoring Mylio after a fresh operating system install, or restoring Mylio...

Troubleshooting: Blank Black or Gray Squares In Mylio

When first using Mylio, or while adding new photos to Mylio, you may see blank black or gray squares (called ghost images) in place of your photos. This happens if Mylio has not fully synced and is still receiving...

Troubleshooting: Format External Drives to Work With Mylio

External drives allow for many different configurations that may work in some situations but not others. This guide will walk you through the basics of reformatting a drive and how to best format it for your setup. Types of...

Troubleshooting: What is Cache and How Do I Clear It?

Mylio’s cache is designed as a temporary holding area in case Device Sync Settings are adjusted accidentally, or photos are temporarily stored on that device to be moved elsewhere. Photos that are cached are designated with a green squiggly line within...

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