Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and it’s level of compatibility. File types can have five levels of compatibility:

  • Import: These file types can be imported into the Mylio library.
  • Replicate: Mylio can sync these files between devices.
  • View: Mylio can view these file types in the app. Please see Video Support, below, for additional details on how Mylio utilizes videos.
  • Edit: Mylio can make edits to these file types.
  • RAW Support: A photo’s ability to be imported into Mylio is dependent on the camera that is used to take the photo. If you are shooting in RAW, please see this list to ensure your camera is supported.

Video Support

Mylio will use your device’s native video viewer to playback videos. This means that some videos may not play properly if your computer’s native video viewer is not designed to play that video format. For instance, MPEG files may not play properly when synced to a Mac that has Quicktime. Please note that changing the default video player in your operating system will not change the video playback application that Mylio uses at this time.

Android devices have a smaller range of supported videos as Android’s supported core video formats are more limited. While video files will still sync to an Android device, they may not play back as expected. To troubleshoot video playback on Android devices, please see this article.

 

 File Type Support

File Type
Import
Replicate
View
Edit
Notes
3g2TRUETRUETRUETRUE
3gpTRUETRUETRUETRUE
3frTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
asfTRUETRUETRUETRUE
arwTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
aviTRUETRUETRUETRUE
bmpTRUETRUETRUETRUE
cr2TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
cr3TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
crwTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
dcsTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
dcrTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
drfTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
dngTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
gifTRUETRUETRUETRUEDisplayed and edited as a still image, playback in-app not supported
heicTRUETRUETRUETRUEWindows may require additional codecs or updates from Microsoft
heifTRUETRUETRUETRUEWindows may require additional codecs or updates from Microsoft
hevfTRUETRUETRUETRUEWindows may require additional codecs or updates from Microsoft
jpegTRUETRUETRUETRUE
jpgTRUETRUETRUETRUE
k25TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
kdcTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
m4vTRUETRUETRUETRUE
mkvTRUETRUETRUE
modTRUETRUE
movTRUETRUETRUETRUE
mosTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
mp4TRUETRUETRUETRUE
mpegTRUETRUETRUETRUE
mpgTRUETRUETRUETRUE
mtsTRUETRUETRUETRUE
mrwTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
nefTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
nrwTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
orfTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
pdfTRUETRUETRUE
pefTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
pngTRUETRUETRUETRUE
ptxTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
psbTRUETRUETRUEMust be in MAXIMUM COMPATIBILITY mode
psdTRUETRUETRUEMust be in MAXIMUM COMPATIBILITY mode
rafTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
rawTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
rwlTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
srwTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
rmTRUETRUETRUE
rw2TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
sr2TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
srfTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
textTRUETRUETRUE
thmTRUETRUETRUETRUE
tifTRUETRUETRUETRUE
tiffTRUETRUETRUETRUE
txtTRUETRUETRUE
wmvTRUETRUETRUE
docTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
docxTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
docmTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
dotTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
dotxTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
dotmTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xlsTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xlsxTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xlsmTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xlsbTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xltTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xltmTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xltxTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xltmTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
xltxTRUETRUETRUE"Import Microsoft Office Documents" option must be toggled on in Setttings->General
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