Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and it’s level of compatibility. File types can have five levels of compatibility:

• Import: These file types can be imported into the Mylio library.
• Replicate: Mylio can sync these files between devices.
• View: Mylio can view these file types in the app. Please see Video Support, below, for additional details on how Mylio utilizes videos.
• Edit: Mylio can make edits to these file types.
• RAW Support: A photo’s ability to be imported into Mylio is dependent on the camera that is used to take the photo. If you are shooting in RAW, please see this list to ensure your camera is supported.

Video Support

While all versions of Mylio allow for the importing and viewing of videos, only the Android version of Mylio will play videos directly from within the Mylio application.

Mylio for Mac, Windows, and iOS will use your device’s default video viewer to playback videos. This means that some videos may not play properly if your computer’s native video viewer is not designed to play that video format. For instance, MPEG files may not play properly when synced to a Mac that has Quicktime as the native video player. Please note that changing the default video player in your operating system will not change the video playback application that Mylio uses at this time.

Android devices have a smaller range of supported videos as Android’s supported core video formats are more limited. While video files will still sync to an Android device, they may not playback as expected. To troubleshoot video playback on Android devices, please see this article.

 

 File Type Support

File Type	Import	Replicate	View	Edit	Notes
jpg	TRUE	TRUE	TRUE	TRUE
jpeg	TRUE	TRUE	TRUE	TRUE
tif	TRUE	TRUE	TRUE	TRUE
tiff	TRUE	TRUE	TRUE	TRUE
gif	TRUE	TRUE	TRUE	TRUE
png	TRUE	TRUE	TRUE	TRUE
bmp	TRUE	TRUE	TRUE	TRUE
thm	TRUE	TRUE	TRUE	TRUE
psb	TRUE	TRUE	TRUE		Must be in MAXIMUM COMPATIBILITY mode
pdf	TRUE	TRUE	TRUE
psd	TRUE	TRUE	TRUE		Must be in MAXIMUM COMPATIBILITY mode
heif	TRUE	TRUE	TRUE	TRUE	Must be decoded by Apple devices
hevf	TRUE	TRUE	TRUE	TRUE	Must be decoded by Apple devices
text	TRUE	TRUE	TRUE	TRUE	Files can be edited directly within Mylio
txt	TRUE	TRUE	TRUE	TRUE	Files can be edited directly within Mylio
mov	TRUE	TRUE
wmv	TRUE	TRUE
mp4	TRUE	TRUE
avi	TRUE	TRUE
mts	TRUE	TRUE
mkv	TRUE	TRUE
m4v	TRUE	TRUE
mpg	TRUE	TRUE
mpeg	TRUE	TRUE
asf	TRUE	TRUE
rm	TRUE	TRUE
mod	TRUE	TRUE
3gp	TRUE	TRUE
3g2	TRUE	TRUE
dng	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
cr2	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
nef	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
nrw	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
orf	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
rw2	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
raf	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support
pef	TRUE	TRUE	TRUE	TRUE	Camera support: http://mylio.com/support/raw-support