Troubleshooting: Blank Black or Gray Squares In Mylio

When first using Mylio, or while adding new photos to Mylio, you may see blank black or gray squares (called ghost images) in place of your photos. This happens if Mylio has not fully synced and is still receiving photos from another source.

Fixing Ghost Images

It is important to note that Mylio is a peer-to-peer syncing application, so syncing occurs when devices meet the following criteria:

  1. Devices are signed into the same Mylio account and connected to the same network.
  2. Devices have the latest version of Mylio running (and in the foreground on mobile devices).

Once the above criteria have been met, Mylio will begin to transfer the photos and replace the ghost images with your expected photos. You can see the status of the transfer Progress indicator at the top of Mylio’s center panel.

If your devices are not able to join the same network, ghost images can be resolved in the following ways:

  1. Use an intermediary device, such as an external hard drive or mobile device as a Mylio device that moves between the two sources holding the originals (or desired quality).

For example, if you have home and work computers that are not on the same network and add new photos to the home computer, you can move an external Mylio drive between the home computer and work computer. The sync would then behave in this way:

Home Computer -> External Mylio Drive via USB cable, and then External Mylio Drive -> Work Computer via USB cable.

You could also accomplish this with a mobile device, for instance:

Home Computer -> iOS Device via your home network, and then iOS Device -> Work Computer when on your work network.

In both instances, the quality in which the photos sync to the intermediary device is the maximum quality that the destination machine can receive. In the above example, if the External Mylio Drive is given Original images, the work computer can then receive Originals, Previews, or Thumbnails. However, if the iOS Device in the above example is only given Thumbnails, then the Work Computer will only have access to Thumbnails.

Extended Details of Ghost Images

Mylio is made of two major components. The catalog/database and the library. These two parts hold specific and different information:

  • Mylio Catalog – The Mylio Catalog keeps the information about your Mylio Library. This includes how many photos you have, where they are stored, your albums, places, people, edits, and additional information needed to keep your library in sync.
  • Mylio Library – Your full-resolution photos, folder organization, and a Generated Images bundle that holds your Thumbnails and Previews.

The cloud is designed to keep your devices in sync by automatically updating your Mylio Catalog to each device every time it comes online. This means that in some instances your device may receive the Mylio Catalog, and thus information about new photos, before receiving the Mylio Library, or the photos themselves.

The result of this incongruence is that Mylio knows a new photo is needed but it has not yet received it, and thus displays a placeholder ghost image until the image is received.

Some occasions may require a catalog repair to be performed if Syncing devices do not resolve Ghost Images. Steps on how to perform a catalog repair can be found here

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