Troubleshooting: Folder(s) Say Missing on Cover

There are instances where Mylio can lose track of the location of folders. This can be due to folder name changes, drive name changes, or movements in the file system from outside of Mylio. When Mylio notices a change like this it marks the folder as Missing in Mylio’s Folder View.

This can be corrected by:

  1. Find the top level Folder marked as Missing in Folder View. The following steps cannot be done to subfolders of a missing parent folder.
  2. Click the red icon on the folder indicating it is missing.
  3. Choose “Reconnect” from the menu.
  4. This will open a file browser where you can point Mylio to the folder’s current location. Be sure to select the correct folder as Mylio will relink to the contents of this folder.

After completing those steps, Mylio will scan the folder for any new changes and then reconnect it to the Mylio library. If you are unable to locate the folder on your device you can alternatively select “Sync from another device” to bring a copy of the folder back from another device on your account. Please note this alternative option can not be undone and we suggest allowing Mylio to fully re-sync your folder back before trying to remove it if this option was selected unintentionally.

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