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Troubleshooting: Password Policy

Using secure passwords are the best way of keeping your photos and data in Mylio safe. Mylio has specific password guidelines to ensure the safety of your photos:

  1. Passwords must contain at least six characters, including one upper case character, one lower case character, and one number.
  2. Passwords may not be part of a list of the 10,000 most common passwords.

The alternative to using an email and password to sign in, you may create an account using third-party sign-in options from Apple, Facebook, Google, or Microsoft. After creating the account with one of these options, you must use the corresponding sign-in option to sign into the Mylio application or account.mylio.com. If you are having a password issue with a third-party sign-in option please troubleshoot signing into the third-party account using the options provided by that third-party.

Once an account is created with either email/password or a third-party sign-in option that sign-in method is not currently possible to be changed. Some functionality like guest-mode in Mylio is limited to email/password accounts only due to some authentication limitaions.

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