This article will walk you through either starting over with Mylio on one specific device or starting Mylio over on all devices. Before doing so, it is important to understand the main parts of Mylio:
- Mylio Library – This is where your photos are actually stored. By default, this is within a folder named “Mylio” in your user folder on a computer or a “Mylio_ab123” (abc123 being random characters) folder on an external drive. Newer versions of Mylio (version 3.17 and newer) also place the Mylio catalog inside this folder.
- Mylio Catalog – This is where app-specific information about your library is stored, how many photos you have as well as your folder and album organization. For newer installations of Mylio started in version 3.17 or newer, this data is placed in a hidden folder inside the Mylio library folder mentioned above. For devices that were added in version 3.16 or older, the catalog is stored in the Local App Data folder on Windows (UserName->AppData->Local->Mylio) and the User Library folder on Mac (UserName->Library->Application Support->Mylio). Regardless of where this folder lives in your file system it should never be moved or edited. Resetting Mylio with the instructions below will delete the catalog and create a new one if Mylio is setup again.
- Mylio Account – This includes what subscription you have (Free, Premium, or Create) and tells the Mylio app how many devices you have, what kind of devices they are, and keeps them up to date.
Resetting Mylio will reset your Mylio Catalog. You will need to decide if you would like to delete the Mylio Library or not, depending on if you have your photos protected to other locations and how you would like to re-import them to Mylio if you start Mylio over on all devices.
Start Over on One Device
Completing these steps will allow you to sign in to Mylio as if it were a brand new device.
- Open Mylio and select Help from the Navigation panel.
- Select Show Support Options on Startup.
- Reopen the Mylio application.
- Select Factory Reset Mylio from the Support Options dialog.
- Follow the on-screen instructions to completely reset your device.
- Once reset, navigate to https://account.mylio.com to log in to your Mylio account.
- Select the “X” next to the device that you have reset to remove it from your account.
Once reset, you can choose to delete the Mylio Library (by default saved to your user) or rename it. If you have only synced thumbnails and previews, deleting it is usually best. If you have synced Originals stored on the reset device, be sure those images are on other devices before deleting them. Signing back into Mylio on the reset device will queue a re-sync of the library from other devices on the account. There should be no need to import anything.
Start Over on All Devices
Doing this will:
- Delete all information from Mylio’s servers.
- Unregister all devices from your account.
- Log out of Mylio on all devices.
- Remove all Mylio data (albums, events, people).
There are two steps to resetting your account and starting over in Mylio:
Remove devices on your Account
- Login to your Mylio Account at http://account.mylio.com.
- Select the “X” next to each device until there are none listed.
- Follow the instructions here to reset any Mylio data and restart your account.
Reset Mylio Application
Once your devices have been removed, your Mylio applications will alert you that you have been signed out.
- Open Mylio and select Help from the Navigation panel.
- Select Show Support Options on Startup.
- Reopen the Mylio application.
- You’ll be shown the Support Options dialog.
- Select Factory Reset Mylio.
- Follow the on-screen instructions to completely reset your device.
Once reset, you can choose to delete the Mylio Library (by default saved to your user) or rename it. If you have only synced thumbnails and previews, deleting it is usually best.