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account

Managing Mylio Account Details

Your Mylio account details can be accessed by selecting Sign In at the top right of mylio.com. Here, you can log in with your Mylio email and password or by using Facebook if you have signed up for Mylio using...

Signing In to Mylio

Signing in to Mylio is the same, whether it’s on your phone, tablet, PC, or Mac computer. Launch Mylio by double-clicking the app on your computer or by tapping the app on your phone. Sign in by using the...

Mylio Cost and Plans

Mylio has plans for every different kind of photographers – from professional to the designated family historian. Whether you run your entire business with Mylio or you’re a passionate everyday photographer, Mylio has the right plan for you. Below is...

Signing Up for Mylio with Facebook

When signing up for Mylio for the first time, you can choose whether to create a Mylio account with your email and creating a password or by signing up using your Facebook credentials. Signing up using Facebook allows you...

Signing Up for Mylio On Your Computer

Signing up for Mylio on a Mac or Windows PC. Please ensure you already have Mylio downloaded and installed. There are two ways to sign up for a Mylio account...

Downloading and Signing Up for Mylio On Your Mobile Device

This article will walk you through how to download and sign up for Mylio on your mobile device such as an iPhone, iPad, or Android device. Open the App Store on your device. In the App Store, tap on Search or...

Signing Out and Removing a Mylio Device from Your Account

Mylio is designed to be signed into once, allowing you to skip entering your Mylio email and password every time you open the application. While Mylio does not have a traditional sign out option, you can easily unregister your account from...

Troubleshooting: Send Info to Mylio

How to Send Logs While troubleshooting with a Mylio representative you may be asked to send logs to help solve an issue. Logs may include information about your library and recent actions that you have made. It does not include...

Setting Up Mylio for Multiple Users on One Mac or PC

Mylio is designed to run as a single instance of your library on each machine, this means there can not be multiple Mylio libraries within the same user on a single machine. If you would like to run multiple copies of...

What is Mylio?

Mylio is the photo organizing and management application that puts all your digital images at your fingertips — from any of your mobile or desktop devices, anywhere. Even when you’re not connected to the internet. Consolidate. Mylio will clean up...

Error Message: “You have reached your photo limit”

Each Mylio plan allows for a specific number of photos to be imported into the system. If you have reached that number, you may need to change to a different Mylio plan in order to import additional photos. You can...

Error Message: “You have reached your maximum device limit”

Each Mylio subscription allows for a set amount of devices to be registered to your Mylio account at any time. If you receive the error message “You have reached your maximum device limit” when signing into the Mylio application,...

Troubleshooting: Mylio and Privacy

Here at Mylio we take privacy seriously. From your name and email to your photographs, we work hard to ensure that your information is safe.  When discussing privacy with our users, the conversation often turns to the cloud. A...

Troubleshooting: Deleting an Account

Deleting your Mylio account will remove your email address and password from the Mylio system and delete any data stored with Mylio. Please note that this process is permanent and if you wish to use Mylio again you will...

Troubleshooting: Reset Mylio password

We all forget a password every now and then. Don’t worry. Resetting the password for your Mylio account is easy. Navigate to Mylio.com and select Sign In at the top right of the page. Select Forgot Password? under your...

Troubleshooting: Password Policy

Using secure passwords are the best way of keeping your photos and data in Mylio safe. Mylio has specific password guidelines to ensure the safety of your photos: Passwords must contain at least six characters, including one upper case...

Downloading and Installing Mylio on Your Computer

Downloading and installing Mylio for your Windows or Mac OS X computer.

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