Tag
getting started

https://support.mylio.com/update-client/

Keeping Mylio up to date means that you always have the newest features and tools at your fingertips. If an update for Mylio is available, you will be prompted to install the update automatically. If you decline to update...

https://support.mylio.com/whats-new/

Welcome to Mylio 3.11, the release that lets you do more with your videos. We’ve been hard at work making the Mylio experience better by adding features and fixing bugs, especially in the area of video playback. In this...

https://support.mylio.com/quick-start-guide/

    Welcome to Mylio, the home for your photos, videos, and documents. This guide will help you set up Mylio, add files, and protect them.   Download and Sign In on a Computer   We recommend starting on...

https://support.mylio.com/signing-up/

When signing in to Mylio for the first time, you can choose to create a Mylio account with your email and creating a password or by signing up using your credentials from a third party of either Apple, Google,...

https://support.mylio.com/what-is-mylio/

Mylio is the photo organizing and management application that puts all your digital images at your fingertips — from any of your mobile or desktop devices, anywhere. Even when you’re not connected to the internet. Consolidate. Mylio will clean up...

https://support.mylio.com/setup-wizard/

When opening Mylio for the first time on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured. Signing In To get started with the...

https://support.mylio.com/remove-vs-delete/

Mylio is a powerful tool that gives you direct control over your file system. Because of this, it is important to know the difference between removing a folder from your Mylio library and deleting it (or the media inside)....

https://support.mylio.com/master-shortcuts/

A list of keyboard shortcuts found within the Mylio application for both Windows and Mac devices.

https://support.mylio.com/import-ios-camera-roll/

When first logging in to Mylio on your iOS device (iPhone,iPad, or iPod Touch), you will be asked if you would like to import your device’s photos. This includes any photos that you have taken with your iOS device,...

https://support.mylio.com/overview-of-mylios-interface-2/

Mylio’s interface is designed to be easily navigable and highly functional...

https://support.mylio.com/map-view/

Mylio’s Map view is a beautiful and informative way of organizing your photos. Your photos will be pinned on a map of Earth, outlining all of the locations where you’ve taken photos and how many photos you have in...

https://support.mylio.com/protecting-media-to-onedrive/

Mylio allows you to protect your photos to the cloud by protecting your library with Microsoft OneDrive. Once this feature is enabled, any media within your Mylio Library will automatically be protected to OneDrive. If your device is lost, stolen,...

https://support.mylio.com/downloading-on-computer/

Downloading and installing Mylio for your Windows or Mac OS X computer.

https://support.mylio.com/details-panel/

Complete control over your photos can be found within Mylio’s Details Panel...

https://support.mylio.com/dashboard/

The Mylio Dashboard is your one view to fully understand everything about your Mylio Library. From your library’s media count to your device’s sync status, the Mylio Dashboard is full of fun and practical information to help you keep...

https://support.mylio.com/icloud-photo-library/

  Before using iCloud Photo Library in concert with Mylio’s Apple Photos import, it is important to set up your devices with the following settings: iCloud Photo library must be set to Download and Keep Originals from within the...

https://support.mylio.com/file-support/

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and it’s level of compatibility. File types can have five levels of compatibility: Import: These file types can be imported into...

https://support.mylio.com/album-view/

What Are Albums? Albums are a unique way for you to sort, store, and organize your photos within Mylio. When adding photos to albums, you are not duplicating the image but only referencing the original file. This means you...

https://support.mylio.com/managing-account-details/

Your Mylio account details can be accessed by selecting Account button at the bottom of mylio.com or by going directly to account.mylio.com. Here, you can log in with your Mylio email and password or by using Facebook if you have...

https://support.mylio.com/view-menu/

The View menu allows you to change how your photos are viewed in Mylio’s main viewing area. The View menu has different options depending on what View you’re currently in. Below, you can select any View to see some...

https://support.mylio.com/quick-actions/

  Mylio’s Quick Actions Bar gives you one-click or one-tap access to tools that you may need to access often. The Quick Action Bar can be seen at the right side of Mylio when the Details panel is closed...

https://support.mylio.com/import-camera/

Mylio will automatically detect if a camera or SD card has been plugged into your system. Once detected, the import option for your device will open automatically.  If a camera or SD is connected and you are not prompted...

https://support.mylio.com/import-google/

Importing from Google web services like Picasa or Google Photos is easy with Mylio’s Google import tool. This tool allows you to select any album that is stored in Picasa on the web or Google Photos for import to...

https://support.mylio.com/import-iphoto/

Mylio makes moving your entire iPhoto Library quick and easy. Mylio’s iPhoto import tool includes the ability to import the vast majority of information found within your iPhoto Library. For a complete list of what is and what is...

https://support.mylio.com/import-flickr/

Importing your photos from Flickr is a quick and easy way to populate your Mylio library with some of your favorite photos. Using Mylio’s Flickr import tool will copy your public photos directly into the Mylio Library from your...

https://support.mylio.com/import-external-drive/

Mylio can utilize external drives in multiple ways with your Mylio Library. This includes importing photos from your external drive to your machine, displaying the photos on your external drive without copying them to your machine or even protecting the...

https://support.mylio.com/rating-bar/

 The Rating Bar in Mylio makes it easy to keep your photos organized. Use these tools to visually tag your photos into different categories. The Rating Bar can be opened easily by selecting the label/tag icon from the Quick Actions...

https://support.mylio.com/import-android-media-library/

When first logging in to Mylio on your Android device you will be asked if you would like to import your device’s Media Library. The Media Library includes any photos that you have taken with your Android device or...

https://support.mylio.com/search-bar/

Searching for photos, videos, folders, albums, or just about anything is easy in Mylio...

https://support.mylio.com/troubleshooting-sync/

Mylio will transfer photos and edits between your devices whether you’re syncing just Thumbnails, Previews, or Originals. If your devices are not receiving or sending photos and edits to your other devices, follow the steps below and you should...

https://support.mylio.com/system-requirements/

 Mac Macs that include a Core i5 processor or better 64 GB Harddrive 8 GB of RAM (16 GB recommended) Windows DirectX 11 Capable GPU 512 mb GPU RAM 64 GB Harddrive 8 GB of RAM (16 GB recommended)...

https://support.mylio.com/tips/

Tips for the beginner, moderate, or expert Mylio user.

https://support.mylio.com/import-facebook/

Importing your photos from Facebook is a quick and easy way to populate your Mylio library with some of your favorite photos. Using Mylio’s Facebook Album import will copy any photos that you want from your Facebook albums directly...

https://support.mylio.com/menu-bar/

While most everything can be changed from Mylio’s interface, there are some controls that are specific to the macOS or Windows versions of Mylio. These options are generally found within Mylio’s menu bar. The menu bar in Mylio works...

https://support.mylio.com/corrupt-unsupported-files/

In some cases, Mylio may report that images being imported or corrupt or unsupported. While this may happen for a variety of reasons, it is important to understand if the issue is Mylio related or file related, and how...

https://support.mylio.com/calendar-view/

Mylio’s Calendar view is a unique, fun, and powerful way to view and locate your photos. Calendar view, unlike Albums view and Folders view, is primarily an automated view that populates based on the metadata of your photos. This means...

https://support.mylio.com/actions-menu/

The Actions menu is an easy to find menu that dynamically changes based off of your view and selection. The Actions menu will include popular commands like move, delete, and add to album. This article will discuss some of...

https://support.mylio.com/mylio-clipboard/

The Mylio Clipboard allows you to quickly and easily store photos temporarily for moving between folders, albums, or other views. Opening the Mylio Clipboard is easy – simply select the Show Mylio Clipboard icon at the bottom of the Quick...

https://support.mylio.com/set-cover/

Keeping your photos organized is easy when you know what to expect when opening a folder, album, or event. This makes setting the cover image not only fun but also important in making your library easily navigable. When setting...

https://support.mylio.com/from-lightroom/

If you have previously, or currently, use Adobe Lightroom to manage your photos, you may notice that some terms and features are slightly different in Mylio. Collections in Lightroom are very similar to albums in Mylio, they can contain photos...

https://support.mylio.com/new-to-photo-management/

Welcome to Mylio! The new home for all of your photos, videos, media, and more. Mylio helps you organize, edit, protect, and share all of your memories quickly and easily – from any device. If this is your first...

https://support.mylio.com/from-photos/

If you are currently using or have previously used Apple’s Photos application for macOS you may notice that some terms and features are slightly different in Mylio. Albums in Photos are very similar to albums in Mylio, they can contain...

https://support.mylio.com/from-aperture/

If you have previously or are currently using Aperture you may notice that some terms and features are slightly different in Mylio. Albums in Aperture are very similar to albums in Mylio, they can contain photos from several locations...

https://support.mylio.com/from-iphoto/

If you are currently using, or have previously used iPhoto, you may notice that some terms and features are slightly different in Mylio. Albums in iPhoto are very similar to albums in Mylio, they can contain photos from several locations...

https://support.mylio.com/google-drive/

Mylio allows you to protect your photos to the cloud by protecting your library with Google Drive. Once this feature is enabled, any media within your Mylio Library will automatically be protected to Google Drive. If your device is lost,...

https://support.mylio.com/import-single-image/

  Mylio’s import options are designed to work with your current folder structure. Mylio does, however, allow for you to import individual or loose photos directly without using the Import menu. Open Mylio. Outside of Mylio, locate the photos...

https://support.mylio.com/import-other-apps-ios/

Some iOS apps will allow you to send photos directly to Mylio for iOS. This allows you to save images, videos, and PDFs into Mylio without the file needing to be available in your Camera Roll. Once imported, the...

https://support.mylio.com/mylio-plans/

Mylio has plans for every different kind of photographers – from professional to the designated family historian. Whether you run your entire business with Mylio or you’re a passionate everyday photographer, Mylio has the right plan for you. Below is...

https://support.mylio.com/icloud-backup/

With iCloud, Apple allows you to protect your Mylio application, including Previews and Thumbnails, directly to the cloud. This is helpful if your iOS device is lost or stolen. However, doing so may cause Mylio to take up more...

https://support.mylio.com/emailing-computer/

Sharing your memories with friends and family is a great way to keep in touch. Luckily, Mylio makes emailing your photos easy, directly from within the Mylio application. Open Mylio and select the photo(s) you would like to share....

https://support.mylio.com/capture-one/

As of this time, Capture One is not part of our import, export or editing process. The interoperability between both applications would have to be on the file system level. With that being said, changes made to a local...

https://support.mylio.com/additional-devices/

Mylio is designed to keep all of your photos with you on all of your devices all of the time. This means that getting Mylio installed on all of your devices is an integral part of the Mylio experience....

https://support.mylio.com/setting-up-multiple-accounts/

Mylio is designed to run as a single instance of your library on each machine, this means there can not be multiple Mylio libraries within the same user on a single machine. If you would like to run multiple copies of...

https://support.mylio.com/ghost-images/

When first using Mylio, or while adding new photos to Mylio, you may see blank black or gray squares (called ghost images) in place of your photos. This happens if Mylio has not fully synced and is still receiving...

https://support.mylio.com/photo-limit-reached/

Each Mylio plan allows for a specific number of photos to be imported into the system. If you have reached that number, you may need to change to a different Mylio plan in order to import additional photos. You can...

https://support.mylio.com/change-social-account/

Open Mylio and select Settings from the View menu. Select Account settings. Locate the “Clear Access” buttons found within this panel for Flickr, Facebook, Google, and Amazon. Mylio uses your web browser’s cache and cookie system to hold the...

https://support.mylio.com/advanced-setup-options/

When signing into Mylio for the first time some users may wish to alter some of Mylio’s automatic setup options. While importing, you’ll be given the option to utilize Mylio’s advanced options. Location of Mylio Folder – Select the location...

https://support.mylio.com/auto-folder-organizing/

Organizing your files by hand can be time consuming and tedious. Luckily with Mylio you can have your photos' metadata scanned and split into folders automatically...

https://support.mylio.com/reset-education/

In some instances, Mylio may display educational messaging to help you better understand a feature you have selected. These messages are viewable one time and, when dismissed, will not be shown again. If you wish to reset educational messaging...

https://support.mylio.com/auto-file-renaming/

Mylio can quickly rename all of your files for your based off of file metadata...

https://support.mylio.com/privacy/

Here at Mylio we take privacy seriously. From your name and email to your photographs, we work hard to ensure that your information is safe.  When discussing privacy with our users, the conversation often turns to the cloud. A...

https://support.mylio.com/reset-password/

We all forget a password every now and then. Don’t worry. Resetting the password for your Mylio account is easy. Navigate to Mylio.com and select Sign In at the top right of the page. Select Forgot Password? under your...

https://support.mylio.com/password-policy/

Using secure passwords are the best way of keeping your photos and data in Mylio safe. Mylio has specific password guidelines to ensure the safety of your photos: Passwords must contain at least six characters, including one upper case...

https://support.mylio.com/availability/

Mylio is currently available in over 40 countries across the globe. A full list of countries where Mylio is available can be found below: Argentina Australia Austria Belgium Bulgaria Chile China Croatia Cyprus Czech Republic Denmark El Salvador Estonia Finland...

https://support.mylio.com/fixing-red-eye/

Red-eye removal helps you edit your images when flash, or light in an image has created the effect of your subject having red eyes. Select the image that you want to fix and open the Edit section of the Details...

https://support.mylio.com/sharing-facebook-mobile/

As part of Mylio’s mobile interface, you can seamlessly interact with your Facebook mobile application. Sharing your photos on Facebook allows you to easily share your favorite photos via the web. In order for you to export your photos...

https://support.mylio.com/emailing-mobile/

Mylio makes sharing your photos to your family and friends via email simple. In just a few taps, you can share any photo in your Mylio Library. Open Mylio and select the photo(s) you would like to share. You...