Mylio Change Log and Version Release Notes

Updated December 7th, 2020

Version: 3.13

Mac Build: 7157
Windows Build: 7157
Android Build: 7157
iOS Build: 7157

Features:
  • Added Optical Character Recognition (OCR) to search for text in images
  • New Notifications styles to gain users’ attention more easily
  • Added RAW file support for the following cameras:
    Canon
    – M50
    – EOS R
    – EOS Ra
    – EOS RP
    – Rebel SL3
    – Powershot G5 X Mark II
    – Powershot G5 X Mark III
    – PowerShot SX70 HS
    – EOS 90D
    – EOS M6 Mark II
    – EOS R5
    – EOS R6
    – EOS M200
    – EOS-1D X Mark III
    – EOS Rebel T8i (EOS 850D / EOS Kiss X10i)Nikon
    – D3500

    Fuji
    – X-T4
    – X-T3

    Panasonic
    – DC-G95 (G99)
    – DC-ZS200 (TZ200, TZ202)
    – Panasonic DMC-TZ100 (TZ101)

    Sony
    – A6400
    – A6600

UI:
  • Events can now be filtered
  • New quick tour showcasing the Mylio interface after setup
  • IPTC card can now be applied as an Advanced Import option on Mobile (previously was only Desktop)
Performance:
  • Improved metadata handling for date/time fields
Bugs:
  • Fixed an issue where XMP files would be left as standalone catalog entries
  • Fixed an issue when external drives could not be added as devices on macOS
  • Fixed an issue on mobile when Previews would be slow to load even if they are synced locally
  • Fixed a crash on Android that affected playing some video files
  • Fixed a crash that could occur when saving metadata to file
  • Fixed a bug where Media Gallery photos were not imported when there is no network connection on Android
  • Fixed some text formatting in the Settings for Android devices
  • Fixed a crash on Windows when importing certain TIFF files
  • Fixed “Exit/Quit App on Close” behavior on the first open of the app after completing setup
  • Fixed a bug where calendar events couldn’t be removed if you previously selected “Yes” in Keep Events prompt
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Updated November 3rd, 2020

Version: 3.12

Mac Build: 7094
Windows Build: 7094
Android Build: 7094
iOS Build: 7094

Bugs
  • Fixed a bug where ratings would show incorrectly for some photos

Performance

  • Improved crash reporting for mobile devices
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Updated October 15th, 2020

Version: 3.12

Mac Build: 7092
Windows Build: 7092
Android Build: 7092
iOS Build: 7092

Features

  • Added keyboard shortcut support for iPadOS and iOS

UI

  • Search Results now have a SHOW ALL to all media type rows
  • Added full screen control option when playing Inline Video
  • Added an easier to understand sign-in screen and promo code redemption page within the setup wizard
  • Other minor UI improvements to icons and text across the app

Bugs

  • Fixed an issue when a user would get logged out and after resetting password and could not easily get signed back in
  • Fixed an issue that would prevent importing images when using a custom file renaming template (advanced import option)
  • Improved Search in Calendar view to now search an Event’s description
  • Removed a redundant scroll bar in views on mobile platforms that do not need it
  • Fixed an issue when applied categories to individual media would not sync to other devices
  • Fixed a crash on iOS when playing videos quickly one after another
  • Fixed a crash that could occur when deleting video media while it is playing
  • Fixed an issue on Android when the navigation bar along the bottom would not be replaced by the edit panel when pulling up a photo in single image view
  • Fixed a crash on Android when attempting to share a file that is not yet fully synced to the device
  • Fixed a thumbnail orientation issue after editing an imported photo in Apple Photos
  • Fixed an issue that would prevent Folder covers from updating as thumbnails became synced to a new device
  • Importing from a newly added Android media library will now use the device name you assign in Mylio for folder naming
  • Fixed a rare crash that could occur when editing a image from Grid view
  • Fixed an issue that would cause Thumbnails and/or Previews to not regenerate properly after edits are made outside of Mylio
  • Fixed an issue on mobile where the IPTC data entry card couldn’t scroll to bottom
  • Improved performance on Windows for more efficient rendering at higher frame per second
  • Fixed an issue with sync on demand when trying to edit an image on an optimized computer that has the preview/original on USB
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Updated September 25th, 2020

Version: 3.11

Windows Build: 7037

Bugs
  • Fixed an issue that was preventing Mylio from installing or running correctly on Windows 7.
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Updated September 25th, 2020

Version: 3.11

Mac Build: 7035
Windows Build: 7035
Android Build: 7035
iOS Build: 7035

Bugs
  • Fixed an issue with iOS 14 where third-party sign-on buttons were not working
  • Fixed an issue that would prevent new media from importing after upgrading to Android 11
  • Fixed some UI hang-ups where the sync panel or Dashboard may not update correctly or quickly
  • Fixed a hang in the app on iOS 14 when allowing Mylio permission to access only a specific selection of your device’s photos
  • Fixed a Crash on iPadOS and iOS 14 when returning the app from the background
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Updated September 21st, 2020

Version: 3.11

Mac Build: 7034
Windows Build: 7034
Android Build: 7034
iOS Build: 7034

Key Features
  • New IPTC fields added to the info panel on all platforms
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Updated September 21st, 2020

Version: 3.11

iOS Build: 7030

Key Features
  • Inline Video and Live Photo playback with all-new controls on iOS (changes on Android coming soon)
  • Exporting “Unmodified Original” is now possible on iOS
  • New IPTC fields added to the info panel (this UI will be coming to all platforms in the very near future)

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Updated September 14th, 2020

Version: 3.11

Mac Build: 7033
Windows Build: 7033
Android Build: 7033
iOS Build: temporarily delayed

 

Key Features
  • Inline Video and Live Photo playback with all-new controls on macOS, and Windows (changes on Android and iOS coming soon)
  • Exporting “Unmodified Original” is now possible on Android
UI
  • Refresh the View menu with new icons and organization
  • Mylio will now use the first frame of a video for its thumbnails.
  • A new busy message appears when applying face tags to large amounts of photos at once in Batch tagging
  • Resized the “ADD” button in the Dashboard to make it less blurry
  • The Actions menu in the bottom right has a new icon
  • Newly designed macOS app icon to match Big Sur icon style
  • Simplified Face Detection in Settings to just have On or Off states
  • Improved various text when going through the setup wizard
 
Performance
  • Video and Live Photo playback is now possible on a computer if the Original is not locally available but is on a USB device attached to the account
  • Improved Map tiles loading speeds when zooming, scrolling, or swiping in on Map view
 
Bug Fixes
  • Fixed an issue that would prevent OneDrive Drive from syncing larger photo libraries
  • Fixed an issue on Windows that would cause the popup web browser to be incompatible for online services sign-in
  • Fixed a crash when using the Map to view search results
  • Fixed a crash on Windows when using the “Use as a Touch Device” setting
  • Fixed a crash when importing unique photos from an iPhone photo library
  • Fixed an issue that would prevent photo info along the top of the screen change as you advance to a new media in Full-Screen mode or on a mobile device
  • Fixed an issue that would prevent Android devices from importing from Flickr
  • Undoing an action while in Batch Tagging now retains the scroll position instead of taking you to the top of the grid of photos
  • Fixed a crash that could occur when adding a linked Calendar in the Setup wizard
  • Fixed a bug that would incorrectly group different people together in batch tagging

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Updated August 12th, 2020

Version: 3.9

Mac Build: 6941
Windows Build: 6941
iOS Build: 6941
Android Build: 6974

Bug Fixes

  • Fixed additional crashes that were discovered after the last release affecting users on older versions of macOS
  • Fixed an issue that would cause Mylio to be slow to respond when viewing the Last Import
  • Fixed a crash when exporting HEIC Live Photos on a PC
  • Fixed a crash that occurred when applying Categories to folders from the search results screen
  • Improved UI issue that was occasionally displaying some newly synced images as blank tiles
  • Fixed a crash on Windows when handling high-efficiency format files
  • Fixed a crash on multiple platforms when navigating in Folder view

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Updated July 24th, 2020

Version: 3.9

Mac Build: 6938
Windows Build: 6938

Bug Fixes

  • Fixed a bug that would prevent Mylio from opening on computers running macOS Sierra (10.12) and High Sierra (10.13)
  • Improved editing Categories from the Info panel when multiple photos are selected
  • Fixed a rare bug creating on-screen artifacts when swiping between photos
  • Fixed the orientation of some HEIC photos when synced to Windows

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Updated July 20th, 2020

Version: 3.9

Mac Build: 6936
Windows Build: 6936
iOS Build: 6936
Android Build: 6936

Features 

  • Added playback support for Live Pictures
  • Mobile devices can now add cloud drives as devices from the Dashboard
  • “Unmodified Original” is an export option for Desktops
  • One drive is now supported to add as a cloud drive device
  • Updated Maps view with new Standard, Satellite Hybrid, and Topographical views adjustable from the View menu (three vertical dots in the top-right)

UI 

  • Improved the Edit tab UI to prevent elements from overlapping each other
  • The “Add New” button in the Devices section of the Dashboard has been updated
  • Removed the Import option from Settings on large screen tablets like iPads since it is already in the main interface (top-right next to Notifications and Activity center)
  • Impractical Print command removed for video files
  • Users who already have Mylio Create and try to redeem another code are told that they are already on the Complimentary Mylio Create Subscription instead of an error code
  • The current folder name for nested items is now displayed along the top of Folder view

Bug Fixes

  • Mylio on desktops do a better job of remembering Export settings
  • Fixed an issue on older Android devices that could block importing from Facebook
  • Fixed a bug on Android that would cause Mylio to freeze when navigating away from the app while being prompted for calendar/storage permissions
  • Fixed a bug that would cause iOS Portrait mode and HEIC/HEIF photos to be oriented wrong on Windows (Windows still requires HEIF extensions)
  • Fixed a crash when opening Mylio on iPhone with some VPNs enabled
  • Fixed bug where users would have to deselect and then re-select the external drive when adding an external drive as a vault
  • Linked Calendars are now removed  when the device that imported them is removed from the account
  • Fixed bug where Mylio would stay running after closing for users that have not completed setup
  • Fixed bug on Android that made Mylio crash briefly after opening app
  • Fixed bug where face tags were shown on faces that were cropped out of an image
  • Fixed a crash that could sometimes happen when Copy importing with the “delete files after import” option turned on

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Updated: June 10th, 2020

Version: 3.8
iOS Build: 6659

Bug Fixes

  • Improved reporting for crashes on iOS and iPadOS devices

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Updated: June 3rd, 2020

Version: 3.8
Mac Build: 6658
Windows Build: 6658
iOS Build: 6658
Android Build: 6658

Bug Fixes

  • Fixed an issue that would prevent some slideshow transitions correctly
  • Fixed an issue that could sometimes lead to not being able to sign in after resetting your password
  • Fixed a crash that would occur when selecting an Album to add photos to from the right-click menu
  • Fixed an issue that would cause search results to look darker on Android
  • Fixed an issue on Android that would show the incorrect date on imported screenshots
  • On Android, Mylio will no longer suggest to clean up the camera roll on devices that it does not have access to do so
  • Fixed a crash that would happen when importing some .TIFF file types with certain GPS data

Performance

  • Reduced CPU usage when adding Source Folders with thousands of photos
  • Android devices that are capable of decoding .HEIC images and .BMP files will now do so in Mylio

UI

  • After viewing a slideshow from an event, the interface will return to the grid view of the photos from the event
  • After viewing a slideshow in any other view in the interface will return to the previous view
  • Improved navigation to the next and previous days in Calendar view

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Updated: May 15th, 2020

Version: 3.8
Mac Build: 6655/6656(Seagate)
Windows Build: 6655/6656(Seagate)
iOS Build: 6653
Android Build: 6653

Bug Fixes

  • Fixed a crash that could occur while importing media

Performance

  • Improved startup times for larger catalogs

UI

  • Redesigned the setup wizard for easier use and understanding when getting started in the app (desktop only, mobile coming soon)
  • Updated some text and verbiage in the login screen
  • Added support for Nikon Z6 RAW images when shot in crop mode
  • The Crop tool is available in the Quick Actions bar regardless of the Details panel being collapsed or not

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Updated: May 7th, 2020

Version: 3.8
Mac Build: 6651
Windows Build: 6651
iOS Build: 6651
Android Build: 6651

Bug Fixes

  • Fixed an issue that would cause Mylio to fail to import photos from Facebook
  • Fixed a crash that could occur if you are signed out of Mylio using a third-party sign-on method (Apple, Facebook, Google, Microsoft)

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Updated: May 1st, 2020

Version: 3.8
Mac Build: 6650
Windows Build: 6650
iOS Build: 6650
Android Build: 6650

Features

Added a new activation code section for Mylio Create offers in the sign-in screen

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Updated: April 21st, 2020

Version: 3.8
Mac Build: 6648
Windows Build: 6648
iOS Build: 6648
Android Build: 6648

Bug Fixes

Change Mylio Folder: Close Mylio doesn’t close Mylio

  • Fixed a crash when viewing certain Search results
  • Fixed an issue that was preventing Mylio from closing when using the Advanced setting to change the Mylio directory
  • Fixed a crash when viewing some video files on Android devices
  • Fixed a bug that was losing some location data when saving metadata to file or exporting some images.
  • Fixed an issue preventing some video files from playing on Macs if a third-party app is installed that can play it

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Updated: April 2nd, 2020

Version: 3.8
Mac Build: 6646
Windows Build: 6646
iOS Build: 6646
Android Build: 6646

Features
  • Multiple Categories can now be added to Folders, Events, and individual media for easy filtering and search
  • Importing Apple Photos on a Mac now acts similarly to importing from the Photos app on an iPhone or iPad and supports more Apple photos specific effects like Portrait mode.
  • Right-click on photos or folders to “download originals or previews” from a connected device that has them
UI
  • Life event added to priority list in Calendars
  • Improved sync status reporting in the Dashboard
  • Easier to understand Drag and Drop dialog window
Performance
  • Improved scrolling behavior on iOS devices
  • Added a setting to toggle off/on syncing with cloud services
  • Added a shortcut to “ignore untagged people” for macOS and Windows (cmd+0 and ctrl+0 respectively)
  • Improved graphics for guidance with certain settings like mobile import and more
  • Preview images for PDF files can now be generated on Android devices
  • Video playback now occurs in-app on Mac
  • New setting under Settings->Advanced for adjusting Face Recognition Proposals for better customization of batch tagging faces
Bug Fixes
  • Fixed an issue for some Microsoft Surface models to not sync properly due to an incorrect display color profile
  • Fixed a crash that sometimes would occur when cropping or rotating an image
  • Mylio now prevents you from selecting the incorrect Mylio folder of another device when relocating the library
  • Fixed a bug that would show the share sheet in the wrong location on iPad
  • Other various minor bug and crash fixes

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Updated: January, 21st, 2020

Version: 3.7
Mac Build: 6252
Windows Build: 6252
iOS Build: 6252
Android Build: 6252

Bug Fixes
  • Fixed a crash that could occur if Mylio discovers a malformed XMP file
  • Fixed a crash that could occur if zooming in/out while in Batch Tagging

 

Updated: December, 16th, 2019

Version: 3.7
Mac Build: 6249
Windows Build: 6249
iOS Build: 6250
Android Build: 6250

Features

  • Create a new account using more third-party sign-in options
  • SD card import supported on iOS 13 and iPadOS
  • The Filter bar now can filter based on cameras
  • Mylio can run in the background on desktops
  • Mylio can be set to run at login on desktops
  • Quickly pull up the name field in batch tagging by pressing the Tab key.

 

UI

  • Glanceable sync status icons in the top bar for the device you’re currently using and your Vault
  • Updated the delete confirmation dialog
  • If Mylio is running, its app icon appears in the top Menu bar for macOS and the app tray in Windows
  • The sign-in screen on Android can be used in landscape mode now
  • If it is turned on in the settings, access to the Sync Panel can be done using Control+5 or toggling it in the top menu bar under Window->Sync
  • Improved error messages if folders can’t be deleted
  • New icons for playing, downloading, or opening videos/documents
  • While viewing search results, clearing the text in the search bar will not clear any search results until a new search is run or the Search Results screen is closed
Bug Fixes
  • Activities section of the Notifications and Activities center reports more accurate processes that are running
  • Fixed a crash on Android could occur while leaving the app
  • Mylio can better detect catalog issues on USB hard drives
  • Fixed a rare issue where Mylio would become unresponsive if the console logging levels were set above normal
  • Fixed potential crashes on  armv7 32 bit Android devices
  • Fixed a bug that caused some exported images to only be exported at Preview quality resolution even if the Original was stored locally on that device
  • Fixed an issue where users would see the “Syncing attached storage device(s)” activity endlessly
  • Fixed a UI bug where the View menu would get cut off sometimes
  • Fixed an issue that would sometimes prevent a user from signing back in after resetting their password
  • Fixed an issue where manual face tags would disappear if placed directly onto of a detected face that was already ignored
  • Moving multiple pins at the same time in Map view should be easier now
  • Moving the location of the Mylio library on an Android device should be detected more easily now
Performance
  • Improved ICC color profile and rendering performance
  • Generating and displaying thumbnails while importing on Android should be faster
  • “Free up space on this device” on iOS batches deletions instead of trying to delete large groups of photos at once to reduce crashing and improve successful deletions

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Updated: November, 12th, 2019

Version: 3.6
Mac Build: 6064
Windows Build: 6064
iOS Build: 6064

 

Bug Fixes
  • Fixed an issue that prevented edits made to a photo from applying to exported images
  • Fixed an issue in Map view that would cause the view of the Map to not refocus when changing locations
  • Fixed an issue that prevented swiping between days in Calendar view on mobile

 

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Updated: November, 5th, 2019

Version: 3.6
Mac Build: 6062
Windows Build: 6062
iOS Build: 6062

 

Bug Fixes
  • Fixed an issue that would prevent Mylio from closing normally while syncing to Amazon or Google bring your own cloud devices
  • Adjusting the date/time of a photo should no longer incorrectly adjust sub-seconds in the metadata
  • Fixed an issue that would sometimes cause an image to flicker or regenerate previews of the same image continuously
  • Fixed an issue that would sometimes make it difficult to exit the Brush tool UI
  • Fixed an issue that would sometimes present a catalog recovery from successfully completing
  • Fixed an issue that Mylio would prevent new media from some unsupported cameras from being synced
  • Fixed an issue would cause the Combine People command to sometimes fail
Features
  • Fuzzy Dates feature enhanced allowing a range of specific dates
  • Added new sharing options in macOS
  • Added “Rescan Faces” to the Action menu (right-click or bottom right menus)
  • Free Space on iOS devices feature can be configured for automatic cleanups every 30, 45, or 60 days for iOS devices (same as existing Android feature)
  • Swipe left and right to change days when viewing a grid of photos in Life Calendar
  • Filter Lock for Folder Events has been changed to Event Filter
  • If a folder is empty after Auto-folder organize is ran, Mylio will not delete the folder
  • Removed “Merge Folders” feature for performance reasons
  • “RendezVous” toggle is removed.
 
Performance
  • Improved file handling with new “Ingestor” resulting in faster imports, thumbnail and preview generation and implements a number of various bug fixes
  • Better connectivity between Mylio devices using reworked networking system for more stable and consistent syncing
  • Editing people or face tags in XMP sidecar files after they are created by or imported to Mylio are ignored
  • XMP sidecar files are no longer supported for document and video files
  • New Camera Roll and Media Library imports from mobile devices are put into top-level folders named after the device type (Android/Apple Photos)
 
UI
  • Removed “Your Mylio World” from the Dashboard
  • Updated import screen with new graphical elements
  • Annotation added indicating if an image is dated with a Fuzzy date
  • Improved reporting and progress in the Sync Panel and Notifications and Activity Center
  • New welcome tutorials with better navigation
  • Imports now switch the view to the destination folder of the import instead of the “Last Import” view
  • Improved dialog with the Safe File System Delete setting when Mylio detects file system changes
  • Added F6 shortcut to toggle the Filmstrip and added it to the top menu bar (under View)
  • Filter Bar now has a “Clear” button to remove all applied Filters
  • Removed Photo of the Year pin from the Quick Actions bar
  • Edits to a photo that are written to an XMP by Adobe LightRoom now ignored when displaying the photo in Mylio
  • Added RAW file camera support for the Sony RX 100 and A7 cameras
 
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Updated: October, 1st, 2019

Version: 3.5
Mac Build: 5815
Windows Build: 5815
iOS Build: 5815

Bugs:

  • Fixes a bug that was causing Mylio to crash when importing images from certain cameras. Please note this does not add additional camera support at this time.

 

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Updated: September, 16th, 2019

Version: 3.5
Mac Build: 5814
Windows Build: 5814
iOS Build: 5814

Bugs:

  • Addressed an issue for some users that are seeing crashes or freezing after importing new media

 

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Updated: July 29th, 2019

Version: 3.5
Mac Build: 5812
Windows Build: 5812
iOS Build: 5812
Android Build: 5812

UI:

  • Signing into Mylio with an account that has not yet been activated will now give a prompt with an option to re-send the verification email

 

 

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Updated: July 10th, 2019

Version: 3.5
Mac Build: 5810
Windows Build: 5810
iOS Build: 5810
Android Build: 5810

UI:

  • Added Camera Support for Olympus OM-D EM-1X file types
  • Added a “Forgot password?” link to our sign-in screen
  • Mylio now allows you to “show password” when signing in
  • A Custom Device Sync Policy can be applied when setting up a new screen with the setup wizard
  • Polished the icons on the Delete widow for Android and in the Dashboard for all mobile UI
  • The Device name in the Activity and Notifications Center is no longer omitted

Bugs:

  • Fixed an issue preventing some folders with unique characters in the folder name from replicating correctly
  • Fixed an issue that may cause some Mac computers to become unresponsive when going to sleep
  • 1-5 Shortcuts for “when typing names” are now shown again when this advanced setting is enabled
  • Fixed an issue that would sometime cause the Clipboard to not clear after moving the contents to a new location
  • Fixed a crash that would sometimes happen when tagging faces
  • Fixed a crash on Android that could occur after syncing certain types of media

Performance:

  • The “Next Date” button when swiping between Photos in Calendar view is much faster
  • Skipping the check for corruption when performing a catalog recovery will no longer skip the catalog recovery

 

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Updated: June 24th, 2019

Version: 3.5
Mac Build: 5804
Windows Build: 5804
iOS Build: 5804
Android Build: 5804

UI

  • Localized in French and Spanish
  • Calendar Events can now be created from Folders
  • Video icon added to make it easier to locate this file type when in Grid View
  • New Notifications and Activity Center
  • Selective Sync options have changed to Custom Device Sync Policies
  • Mobile – Info panel is now brought up by a swipe up on the photo or by hitting the info button in the View menu
  • Sync Panel is now available in Mobile from the View menu
  • The Actions menu now appears as three horizontal dots in the bottom right to avoid confusion with the operate View menu (three vertical dots) in the top right
  • Re-added option to Sort by: Rating
  • Added Camera Support for Nikon Z6 and Z7 RAW file types as well as the Ricoh GR2 and GR3

Bugs

  • Flickr sharing on desktop has been re-instated
  • Save Metadata to File now correctly works with Free accounts
  • Removed date/time bar when full screening a photo on an iPad
  • Duplicating a preview image is now prevented if the Original is not on a device
  • Fixed an issue that prevented some users from clearing their cache
  • Fixed a bug where Mylio may crash when importing a RAW+JPG pair
  • Other rarely encountered bugs addressed as well

Performance

  • Improved import speeds on mobile
  • Improved importing and surfacing of metadata on all platforms
  • Share sheet in iOS improved with more options
  • Removed “Better Graphics” and “Better Performance” options in the advanced settings to bring the best of both features together

 

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Updated: April 16th, 2019

Version: 3.4
Release Date: April 16th, 2019
Mac Build: 5635
Windows Build: 5635
iOS Build: 5635
Android Build: 5635

  • Various Bug and Crash Fixes including:
  • Fixed an issue when Mylio would start Outlook even if it isn’t initialized in Windows.
  • Fixed an issue where continuous scroll doesn’t work in Descending sort order in Calendar view.
  • Fixed an issue where minimizing a Mylio on a PC would unintentionally cause high GPU resources.
  • Reduced unwanted notifications of “No network connection” in the Notifications panel of the Dashboard.
  • Improved crash reporting from Mobile and Desktop versions.

 

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Updated: March 19th, 2019

Version: 3.4
Release Date: March 19th, 2019
Mac Build: 5631
Windows Build: 5631
iOS Build: 5631
Android Build: 5631

  • Bug and Crash Fixes
  • Updated Google Photos and Picasa importer with the latest API

 

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Updated: March 7th, 2019

Version: 3.4
Release Date: March 7th, 2019
Mac Build: 5621
Windows Build: 5621
iOS Build: 5624
Android Build: 5624

  • Consolidated mobile download size from our update two days ago to allow cellular downloads

 

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Updated: March 5th, 2019

Version: 3.4
Release Date: March 5th, 2019
Mac Build: 5621
Windows Build: 5621
iOS Build: 5621
Android Build: 5621

  • New face recognition engine
  • bug fixes

 

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Updated: January 16th, 2019

Version: 3.3a
Release Date: January 16th, 2019
Mac Build: 5593
Windows Build: 5593
iOS Build: 5593
Android Build: 5594

  • New app icon design
  • Stability improvements and bug fixes

 

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Updated: January 2nd, 2019

Version: 3.3
Release Date: January 2nd, 2019
Mac Build: 5575
Windows Build: 5575
iOS Build: 5575
Android Build: 5575

  • Enhanced editing on Mobile UI
  • Ability to resize when in Calendar view
  • Stability improvements and bug fixes

 

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Updated: October 31st, 2018

Version: 3.2
Release Date: October 31st, 2018
Mac Build: 5511
Windows Build: 5511
iOS Build: 5511
Android Build: 5511

  • New UI featuring dark mode
  • Expanded life calendar
  • Full screen Map
  • New filter
  • New batch face tagging
  • New first-run setup experience
  • New simple SD import
  • Introducing Vaults
  • Auto-optimized images when syncing
  • Your Mylio World in Dashboard
  • Featured photo ranking
  • Stability improvements

 

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Updated: August 14th, 2018

Version: 3.1.2
Release Date: August 14th, 2018
Mac Build: 5262
Windows Build: 5262
iOS Build: 5262
Android Build: 5262

  • Stability improvements.
  • Additional logging for troubleshooting.

 

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Updated: May 14th, 2018

Version: 3.1.1
Release Date: May 14th, 2018
Mac Build: 5260
Windows Build: 5260
iOS Build: 5260
Android Build: 5260

  • General bug fixes and stability improvements.

 

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Updated: April 23rd, 2018

Version: 3.1
Release Date: April 23rd, 2018
Mac Build: 5254
Windows Build: 5254
iOS Build: 5254
Android Build: 5254

  • Map view replaces Location view. View all of your images on a map!
  • Tag photos GPS location within Mylio using Map view.
  • Manual Face Tagging.
  • Mylio Dashboard.
  • Progress reporting moved to top left of the center panel.
  • Revamped creating and editing event categories.
  • Android Media Library auto-deletion.
  • Fetch Original image on export if one is available.
  • Android now shares using the OS share menu.
  • Brand new Contact Mylio Support dialog and options. We can now request additional logs if needed.
  • Catalog recovery for iOS, Android, Mac, Windows, and External Drives has been created or revamped.
  • Fixed issues surrounding catalog corruption.
  • Fixed issues surrounding files and folders becoming stuck moving on disk.
  • Auto-configure for Windows Firewall.

 

———————————-

Updated: January 25th, 2018

Version: 3.0.6
Release Date: January 12th, 2018
Mac Build: 4854
Windows Build:4854
iOS Build: 4854
Android Build: 4854

  • When a photo is open, the title bar will now display {IMAGE TITLE} | {IMAGE LOCATION} | {CAPTURE DATE} | {CAPTURE TIME}.
  • Fixed some bugs that made switching views slow.
  • Stability improvements and optimizations.
  • Changed version naming to dot (.) releases instead of “r” releases.

 

———————————-

Updated: January 12th, 2018

Version: 3.0rrr
Release Date: January 12th, 2018
Mac Build: 4849
Windows Build:4849
iOS Build: 4849
Android Build: 4849

  • Unwanted media is now hidden by default.
  • Lightroom Classic now shows in the Open With…
  • Unparsable media no longer causes red/grey check marks in the device map.
  • Various crash fixes and stability improvements.

 

———————————-

Updated: January 5th, 2018

Version: 3.0rr
Release Date: January 5th, 2018
Mac Build: 4848
Windows Build:4848
iOS Build: 4848
Android Build: 4848

  • Various crash fixes and stability improvements.

 

———————————-

Updated: December 22nd, 2017

Version: 3.0r
Release Date: December 8th, 2017
Mac Build: 4845
Windows Build:4845
iOS Build: 4845
Android Build: 4845

  • Submitting logs to support is now a background process.
  • Various bug fixes and stability improvements.

 

———————————-

Updated: December 8th, 2017

Version: 3.0r
Release Date: December 8th, 2017
Mac Build: 4841
Windows Build: 4841
iOS Build: 4841
Android Build: 4841

  • Fixed an issue that may have caused Amazon and Google Drive to re-upload previously synced images to the cloud.
  • Fixed an issue where log transmission to Mylio Support was slow or unstable.
  • Added extra precautions to prevent users from logging in to the wrong account when signing into Mylio 3.0 for the first time.

Updated: December 3rd, 2017

Version: 3.0r
Release Date: December 3rd, 2017
Mac Build: 4836
Windows Build: 4836
iOS Build: 4838
Android Build: 4838

  • Fixed an issue where iOS Camera Rolls may be duplicated when upgrading to Mylio 3.0.
  • Fixed a bug that allowed users upgrading to Mylio 3.0 to sign in with incorrect account information.
  • Stability fixes.

 

Updated: November 27, 2017

Version: 3.0
Release Date: November 27th, 2017
Mac Build: 4836
Windows Build: 4836
iOS Build: 4836
Android Build: 4836

  • We’ve redesigned and streamlined our sync engine to be faster and more reliable.
  • Upload to Amazon and Google as unencrypted
  • Utilize Amazon Prime Photos
  • iPhone X optimization
  • RendezVous optimizations.
  • Library Statistics menu.
  • Mylio now partakes in Apple’s iCloud Backup.
  • NAS devices are now scanned upon launch and with “Scan for changes”
  • New sync option: increase local discovery. Turns on UDP broadcasting for additional communication.
  • What’s New dialog box is now in-app
  • Lost originals are now identified by clicking the total media count.
  • Lightroom Classic is now recognized on Lightroom Import
  • All references to Mylio Cloud have been removed from Mylio.
  • File stacking now longer affects PSD, Videos, PDFs, and other non-RAW files.

 

Updated: August 30th, 2017

Version: 2.4r
Release Date: August 30th, 2017
Mac Build: 4212
Windows Build: 4212
iOS Build: 4212
Android Build: 4212

  • Preparation for iOS 11

 

Updated: June 29th, 2017

Version: 2.4
Release Date: June 29th, 2017
Mac Build: 4206
Windows Build: 4206
iOS Build: 4206
Android Build: 4206

  • Adjusted Amazon Cloud text to meet Amazon’s new Amazon Drive plans.
  • Updated all iOS App Store and Google Play Store screenshots.
  • Tablet devices now default to Desktop view.
  • Sony A7ii photos with an APSC lens now decode correctly.
  • Mobile devices now choose device sync policy on first run.
  • Fixed various issues surrounding SD card import.
  • Mylio on Windows no longer imports bundles or packages.
  • Slideshows are now available for Events.
  • Fixed various face tagging UI issues.
  • Many crash fixes including Android O beta crashes.

 

Updated: May 25th, 2017

Version: 2.3lr
Release Date: May 25th, 2017
Mac Build: 4153
Windows Build: 4153
iOS Build: 4153
Android Build: 4153

  • Fixed an issue where Mylio would crash when closing the application.
  • Fixed issues related to GPS and Places lookup.
  • Various bug fixes.

 

Updated: April 24th, 2017

Version: 2.3rr
Release Date: April 24th, 2017
Mac Build: 4151
Windows Build: 4151
iOS Build: 4151
Android Build: 4151

  • If you are using Mylio Cloud to upload images, you will now be shown a banner when quitting Mylio alerting you that you need to adjust the device’s sync policy as it is no longer available as a storage location.
  • Fixed an issue causing Mylio to crash when face tagging.
  • Fixed an issue causing Android to crash when playing video.
  • General speed and stability improvements.

 

Updated: April 12th, 2017

Version: 2.3r
Release Date: April 12th, 2017
Mac Build: 4150
Windows Build: 4150
iOS Build: 4150
Android Build: 4150

  • General speed and stability improvements.

Updated: March 20th, 2017

Version: 2.3
Release Date: March 20th, 2017
Mac Build: 4142
Windows Build: 4142
iOS Build: 4143
Android Build: 4142

  • Places are now editable.
  • Guest mode now has options to allow for certain features to be unlocked.
  • Auto-advance now has options on what triggers an advancement.
  • .txt files are now displayed when replicated as previews and thumbnails.
  • Create a template to alter the name of the files you are exporting.
  • Choose which monitor to set the desktop wallpaper of if using multiple monitors.
  • Various bug fixes and stability improvements.

 

Updated: February 9th, 2017

Version: 2.2
Release Date: February 9th, 2017
Mac Build: 4069
Windows Build: 4063
iOS Build: 4063
Android Build:4063

  • Resolved issue that caused some Panasonic images to not open as expected.
  • Fixed an issue that caused Mylio to become unresponsive when quitting the application.

 

Updated: January 30th, 2017

Version: 2.2
Release Date: January 30th, 2017
Mac Build: 4061
Windows Build: 4061
iOS Build: 4061
Android Build:4061

  • Device Map now includes gray badges to show thumbnails and previews that need to sync.
  • Introduced new command to decipher if there are any file paths that are too long.
  • Mylio now caches full resolution images temporarily when scrolling through images.

 

Updated: January 19th, 2017

Version: 2.2
Release Date: January 19th, 2017
Mac Build: 4058
Windows Build: 4058
iOS Build: 4058
Android Build: 4058

  • You can now use the ‘Open with…‘ command on more than one selected media.
  • Improvements to Mylio’s search and auto-creation of Places.
  • Corrected an issue that caused some photos with unknown lenses to import incorrectly.
  • Altered the timing of ‘success banners’ when exporting to Flickr.

 

Updated: January 9th, 2017

Version: 2.2
Release Date: January 9th, 2017
Mac Build: 4056
Windows Build: 4056
iOS Build: 4055
Android Build: 4056

  • Fixed an issue with Canon 1D X Mark II where photos were imported with an incorrect coloring
  • Fixed an issue where RAW+DNG images were not importing both sets of photos
  • Removed reference to adding places

 

Updated: January 5th, 2017

Version: 2.2
Release Date: January 5th, 2017
Mac Build: 4055
Windows Build: 4055
iOS Build: 4055
Android Build: 4055

  • Introducing Places, replacing Locations.
  • Protect images to Google Drive
  • Streamlined mobile view’s Navigation Panel
  • Batch ignore faces
  • You can now disable the “Cellular Data” message on iOS and Android

 

Updated: December 15, 2016

Version: 2.1
Release Date: December 15, 2016
Mac Build: 3874
Windows Build: 3867
iOS Build: 3872
Android Build: 3867

  • Fixes an issue where SD cards were not importing as expected on macOS Sierra
  • General stability improvements

Updated: December 10, 2016

Version: 2.1
Release Date: December 10, 2016
Mac Build: 3870
Windows Build: 3867
iOS Build: 3872
Android Build: 3867

  • Prepares Mylio for future iOS features

 

Updated: November 23, 2016

Version: 2.1
Release Date: November 23, 2016
Mac Build: 3870
Windows Build: 3867
iOS Build: 3870
Android Build: 3867

  • Bug fixes and stability improvements

Updated: November 16, 2016

Version: 2.1
Release Date: November 16, 2016
Mac Build: 3867
Windows Build: 3867
iOS Build: 3867
Android Build: 3867

  • iOS and Android Redesign
  • Filter events with star ratings and labels
  • Activity roll-up
  • Iconography refresh
  • Apple Photos fixes
  • Mylio Device Network fixes
  • Set alternate dates for multiple photos
  • Camera roll speed improvement
  • Cloud data reset is now user-facing


Updated: September 20th, 2016

Version: 2.0
Release Date: September 20th, 2016
Mac Build: 3682
Windows Build: 3682
iOS Build: 3682
Android Build: 3682

  • Support for syncing with Amazon Drive Unlimited.
  • Import from Picasa and Google Photos.
  • Face Tagging for unidentified people.
  • Edit Notes from within Mylio.
  • Simple View in sync panel.
  • Introduction of Device Map.
  • Set photos to Imprecise Dates.
  • Folders can be set to private to be excluded from Events, Calendar, and Slideshows.
  • Fixed an issue with importing AVCHD videos.
  • Extended Apple Photos Metadata import.
  • Introduction of RendezVous.

Updated: August 30th, 2016

Version: 1.9r
Release Date: August 30th, 2016
Mac Build: 3476 (unchanged)
Windows Build: 3476 (unchanged)
iOS Build: 3483
Android Build: 3476 (unchanged)

  • Reintroduced signing up from within the iOS application.

Updated: July 27th, 2016

Version: 1.9
Release Date: July 27th, 2016
iOS Release Date: August 11th, 2016
Mac Build: 3476
Windows Build: 3476
iOS Build: 3482
Android Build: 3476

  • Editing presets now have live previews.
  • Face recognition now supports bulk face tagging.
  • Color labels have changed from a circle icon to a label icon to better differentiate labels from events.
  • iOS users can now import photos, videos, and PDFs directly into Mylio without needing the file in the camera roll.
  • Calendar view can now be resized and finely customized using the ‘Show Events’ icon.
  • Mylio can now import and sync .txt and .text files.

Updated: June 17th, 2016

Version: 1.8r2
Release Date: June 17th, 2016
Mac Build: 3296
Windows Build:3296
iOS Build:3297
Android Build:3296

  • Various bug fixes

Updated: June 6th, 2016

Version: 1.8r
Release Date: June 6th, 2016
Mac Build: 3293 (not updated)
Windows Build: 3293 (not updated)
iOS Build: 3294
Android Build: 3293 (not updated)

  • iOS updated for sharing to Instagram

Updated: May 23rd, 2016

Version: 1.8
Release Date: May 23rd, 2016
Mac Build: 3293
Windows Build: 3293
iOS Build: 3293
Android Build: 3293

  • Introduced Events and a new Calendar! Organize your photos into events and then easily locate them in Calendar view.
  • Apple Photos import.
  • Sign Up using Facebook.
  • Increased PDF support.
  • Adjust the date and time for multiple media at once.
  • iOS devices now have an icon badge to tell you how many photos need imported into Mylio.
  • iOS devices can now import RAW/JPG from the camera roll.
  • Copied edits can now be pasted to multiple photos in grid view.
  • Implemented support for 30bit graphics cards on Mac OS X.

Updated: March 14, 2016

Version: 1.7
Release Date: March 14th, 2016
Mac Build: 3096
Windows Build: 3096
iOS Build: 3096
Android Build: 3096

  • Changes made to Mylio’s plans and pricing.
  • New and reduced first run experience.
  • Mylio’s ‘watch’ command has been replaced with ‘My Library‘.
  • Albums of Albums are now available.
  • Populate albums by simply dragging your selected photos to the “Albums” view in the left hand panel.
  • Facial recognition is easier to toggle on with its own icon at the bottom of Mylio’s center panel.
  • The edit panel has been re-arranged.
  • When using a feature for the first time, Mylio will now automatically educate you on that feature’s benefits.
  • Lightbox has been renamed to Mylio Clipboard.
  • Some of Mylio’s iconography has been altered to more accurately display their function.

Updated: January 20th, 2016

Version: 1.6
Release Date: January 20th, 2016
Mac Build: 2928
Windows Build: 2928
iOS Build: 2928
Android Build: 2928

  • Mylio is now faster and more stable than ever
  • Introducing facial recognition – tag your photos faster and easier than ever from right within Mylio.
  • Love Fuji as much as we do? You can now import Fuji RAW photos that use the X-Trans sensor (full list below).
  • PDF files can now be imported and replicated to your other Mylio devices.
  • Quickly see how many photos you have left to sync from within the sync panel.
  • Corrected an issue where devices may display conflicting photo counts
  • Added an option to stop the “Add USB Device” window from opening when a USB device is detected
  • Fixed various issues with NAS devices running slowly or becoming unresponsive.
  • Aperture imports now require less memory.

Updated: December 4th, 2015

Version: 1.5
Release Date: December 4th, 2015
Mac Build: 2746
Windows Build: 2746
iOS Build: 2746
Android Build: 2746

  • Various bug fixes and improvements

Updated: November 23rd, 2015

Version: 1.5
Release Date: November 23th, 2015
Mac Build: 2743
Windows Build: 2743
iOS Build: NA
Android Build: 2743

  • Brushes have been added to the edit panel
  • The watermark tool has been added to the export settings
  • Show TPO has been added to easily see sync policies
  • Cached files are now shown with a green squiggly line in the sync panel
  • “Show in…” function now allows now allows photo to be seen on any connected device
  • General improvements and bug fixes

Updated: October 13th, 2015

Version: 1.4
Release Date: October 13th, 2015
Mac Build: 2582
Windows Build: 2582
iOS Build: 2577
Android Build: 2577

  • Various bug fixes and improvements

Updated: September 22nd, 2015

Version: 1.4
Release Date: September 22nd, 2015
Windows Build: 2566
Mac Build: 2566
iOS Build: 2565
Android Build: 2565

  • Mylio for Android removed from beta
  • Setup wizard introduction
  • Various UI changes in the sync panel
  • Store your common edits as a preset and apply it to a group of photos
  • Removed the sync shields and added a sync protection bar
  • Sync policy adjustments now tell you more information in regards to your space
  • “Need help?” buttons have been added to various parts of the interface
  • Streamlined importing menu
  • New import option: watch a USB drive.
  • Clarification on Delete vs Remove

Updated: August 26th, 2015

Version: 1.3
Release Date: August 26th, 2015
Mac Build: 2138
Windows Build: 2138
iOS Build: 2127
Android Build: 2127

  • Many new Nikon, Canon, and Sony cameras

Updated: June 11th, 2015

V1.3
Windows: 2127
Mac: 2127
iOS: 2127
Android: 2127

  • Mylio’s new Aperture and iPhoto import tools are no longer in betas.
  • Many instances of files being unable to move on disk have been rectified.
  • When deleting a photo in preview mode, Mylio now moves to the next photo, not the last photo in that folder.

Updated: May 8th, 2015

V1.3
Windows: 2121
Mac: 2121
iOS 2116

  • Aperture users rejoice: you can now migrate your Aperture library directly into Mylio.
  • New iPhoto import workflow that matches the Aperture library workflow.
  • Auto advance photo view when working with tethered cameras (Thanks Joe!)
  • Users no longer need to remove hidden files when re-watching folders after starting Mylio over.

 

Updated: April 2nd, 2015

V1.2
Windows: 1985
Mac: 1985
iOS 1976

 

Updated: February 27, 2015

V1.1
Windows: 1711
Mac: 1711
iOS 1711
General Bug Fixes

 

Updated: February 9th, 2015

V1.1
Windows: 1708
Mac: 1708
iOS: 1708

  • Added support for PSD files
  • Added “Experimental Features” section – preview what is coming soon!
  • Guest Mode – You can now temporarily set Mylio to “Read Only”
  • Devices in the sync panel are now grouped as online or offline
  • Added “What’s New” link to the update dialog box
  • Added a simplified sync panel view
  • Added a previous keyword list – choose to search and label keywords with previously used keywords
  • Mylio will now display a confirmation dialog when dragging and dropping folders
  • You can now sort between photos and videos using the search/filter dropdown menu
  • The keyboard can now be used to navigate calendar view
  • You can now auto-unmount cameras and SD cards easily from the import menu
  • Added a prohibitory symbol for files that Mylio can load but cannot display
  • When Mylio adds camera support, images that were not imported during “watch” will automatically reimport
  • Users who hit their device limit are now given the option to remove unused devices from their account
  • Moved password reset and account management to new account web portal
  • Users on trial can now import 10,000 photos from their camera roll and 1,000 photos from each import source
  • Footprint – detailed information about your folders and library in the info panel
  • Tap to sync – quickly and easily choose what folders to sync to your device
  • De-Duplication – part of Footprint. Mylio will show you duplicate files to help clean your library of duplicates
  • IA Mode – a simplified Mylio experience
  • Eye-Enhance – brighten eyes with a single click
  • Fixed an issue where new photos were not being auto-imported into Mylio on iOS
  • Lightroom files with adjusted capture dates will no longer display as being taken on import date
  • Image rendering quality is improved on iOS
  • Improvements have been made to importing large iPhoto libraries
  • Fixed an issue where deleting a photo in full screen mode deleted the first photo of that set

 

Updated: January 20, 2015

V1
Windows: 1534
Mac: 1534
iOS: 1534

  • Updated language for Import dialogue: Changes Add Folder command to Watch Folder to better reflect its functionality. 

 

Updated: December 2, 2014

V1
Windows: 1523
Mac: 1523
iOS: 1523

 

Updated: November 24, 2014

V1
Windows: 1522
Mac: 1522
iOS: 1522

 

Updated: November 21, 2014

V1
Windows: 1521
Mac: 1521

 

Updated: November 18, 2014

V1
Windows: 1517
Mac: 1517
iOS: 1517

 

Updated: November 6, 2014

V1
Windows: 1513
Mac: 1513
iOS: 1512

 

Updated: October 29, 2014

V1
Windows: 1507
Mac: 1507
iOS: 1501

  • If the user “selects all” in the grid view and there are one or more videos in the selection all edit fields in the info panel become read only. This includes: edit of fields like keywords, copyright, title Caption for Video files.

 

Updated: October 22, 2014

RC2
Windows: 1500
Mac: 1500 

 

Updated: October 21, 2014

RC1
OSX and Windows: 1498
iOS: 1.0.1495

  • Swipe popups are not opening on iPhone. In order to work around this, access Swipe on iPhone or on OSX and Windows.
  • Unplugging the external drive while still Mylio is running can cause errors with reading of catalogs on external drives. 

 

What’s New in Mylio?

It’s the season of giving, and in this release, Mylio is pleased to give you the power to do more. We have been busy adding support for the RAW files of 24 new cameras (see below) just in time for the holidays. We also added Optical Character Recognition (OCR), which is a fancy way of saying Mylio lets you search for words in your photos and PDFs. Want to search for the name on a road sign or parade banner? Mylio has you covered. Can’t remember where you cataloged that PDF or that screenshot of a quote? OCR to the rescue. We also improved the notifications in Mylio to help you stay up to date on the progress of your library.

New cameras added:

Canon EOS R

Canon EOS Ra

Canon EOS RP

Canon EOS R5

Canon EOS R6

Canon EOS 90D

Canon EOS M200

Canon EOS M6 Mark II

Canon EOS-1D X Mark III

Canon EOS Rebel T8i (EOS 850D / EOS Kiss X10i)

Canon M50

Canon Rebel SL3

Canon PowerShot G5 X Mark II

Canon PowerShot G7 X Mark III

Canon PowerShot SX70 HS

Fuji X-T3

Fuji X-T4

Nikon D3500

Panasonic DC-G95 (G99)

Panasonic DC-LX100M2

Panasonic DC-ZS200 (TZ200, TZ202)

Panasonic DMC-TZ100 (TZ101)

Sony A6400

Sony A6600

 

As usual, we’ve been making improvements and bashing bugs to enhance your Mylio experience. Some of the improvements include a new tour, a revamp of the Free Up Space on Camera Roll screen, and the filter now includes events. Some of the bugs we bashed include fixing an issue where XMP files would be left as standalone catalog entries, fixing an issue when external drives could not be added as devices on macOS, and fixing an issue on mobile when local Previews would be slow to load.

 

See the complete list of changes and bug fixes in the link below, and as always, enjoy your photos!

https://support.mylio.com/change-log/


Extended Details

  • Version 3.13
  • Updated December 7th, 2020
  • Mac Build: 7157
  • Windows Build: 7157
  • Android Build: 7157
  • iOS Build: 7157

Free Up Space on Camera Roll or Media Library

Mylio can help clear up space in your mobile device’s Camera Roll or Media Library once the original image has been imported and protected to Mylio. In order to do this, Mylio needs to ensure your photo is protected by having the original image on another device. If your photo is not synced to another location, Mylio will not delete the photo from your Camera Roll or Media Library.

To learn more about protecting your photos to clear Camera Roll or Media Library space, please see this article.

Free Up Space on iOS or Android

    1. Open Mylio on your iOS or Android device and navigate to Mylio’s settings by selecting “Settings” in the View menu
    2. Select “Free up space on this device”
    3. Select Continue to have Mylio scan for protected media using the default or last used settings or select Customize to change them
    4. If customizing this feature, you can have Mylio automatically free up space on the following criteria:
      – Delete media older than X Days
      – Delete media deleted in Mylio that are still in your camera roll/media library
      – Repeat every X Days to schedule this task automatically
    5. When Mylio is done scanning, it will tell you how many files can safely be deleted and how much storage it will free up
    6. Select the “Free up space” button to confirm the deletion

 

 

Troubleshooting: Mylio System Requirements

Hardware Requirements

 Mac

  • Macs that include a Core i5 processor or better
  • 64 GB Harddrive
  • 8 GB of RAM (16 GB recommended)

Windows

  • DirectX 11 Capable GPU
  • 512 mb GPU RAM
  • 64 GB Harddrive
  • 8 GB of RAM (16 GB recommended)

Minimum Operating System Requirements

Mac

  • Sierra (10.12+) and later

Windows 

  • Windows 10 and later (64-bit only, currently investigating Windows 7 and 8.1 installation issues)

iOS

  • iOS 11 and later

Android

  • Marshmallow 6.0+ and later

Manually Updating Mylio

In some instances, you may be required to manually update your Mylio client. Updating Mylio is an easy process that will not result in any data loss. Please see your operating system below to learn how.

Mac

  1. Visit https://mylio.com/download to visit the download page.
  2. Select Download for Mac on the left side of the page.
  3. Mylio will download automatically.
  4. Once downloaded, double-click the installer to replace your current instance of Mylio with the new version of Mylio. No data will be lost.

Windows

  • Visit https://mylio.com/download to visit the download page.
  • Select Download for Windows on the left side of the page.
  • Mylio will download automatically.
  • Once downloaded, double-click the installer to replace your current instance of Mylio with the new version of Mylio. No data will be lost.

iOS

  • On your iOS device, open the App Store.
  • Select Updates in the bottom navigation bar.
  • Locate Mylio in the list of available apps with updates.
  • Select the Update button.

Android

  • On your Android device, open the Play Store.
  • Tap the three bars in the top left.
  • Tap My apps & games.
  • Locate Mylio in the list of apps with updates.
  • Select the Update button.

Troubleshooting: Updating Mylio

Mac and Windows

Keeping Mylio up to date means that you always have the newest features and tools at your fingertips. If an update for Mylio is available, you will be prompted to install the update automatically. If you decline to update Mylio, you will be asked again each time the application is closed and reopened. If you are having trouble using the in-app update methods, you can also download the latest installer from https://mylio.com/get-app. Installing an update of Mylio over an existing installation will not affect your photos or other user data as long as you follow the instructions listed here.

iOS and Android

Like most apps, Mylio will update automatically from the iOS App Store or the Google Play Store. However, you can manually check to see if an update is available on these devices as well.

  1. Open the App Store on iOS or the Play Store on Android.
  2. On iOS, Select Updates in the bottom right, on Play Store navigate to My Apps.
  3. If an update is available for Mylio, it will be listed here. Select Update on the right side to install the update.

Open Photos in Mylio from Other Apps on iOS

Some iOS apps will allow you to send photos directly to Mylio for iOS. This allows you to save images, videos, and PDFs into Mylio without the file needing to be available in your Camera Roll. Once imported, the file will be sent to a folder named Inbox on your device that lives outside of the Mylio Pictures folder. The file will then sync with the other devices on your Mylio account.

If this option is available for a specific app you are using, Mylio will appear as below. If Mylio is not seen within this list, you may be able to add it by selecting “More…” from the right side of the share sheet and toggling Mylio on.

 

No Sound on Video Playback

Mylio for iOS uses iOS’s built-in video player when playing back synced videos within Mylio. The system video player obeys the Ringer/Mute switch on the side of the iPhone (or in the Control Center for iPads) for audio playback. This will cause videos played from Mylio to play without audio if the Ringer/Mute switch is in the muted position.

If you experience issues with muted audio in videos, please ensure your Ringer/Mute switch is in the Off position, and your system volume is turned up.

Mylio for iOS Taking Up Large Amount of iCloud Space

With iCloud, Apple allows you to protect your Mylio application, including Previews and Thumbnails, directly to the cloud. This is helpful if your iOS device is lost or stolen. However, doing so may cause Mylio to take up more space than you desire in your iCloud Library.

In these circumstances, you can easily decide to not include Mylio in your iCloud backup. If something were to happen to your phone, you can simply sign back into Mylio and allow your library to sync from another device.

Disabling Mylio From Backing Up to iCloud

  1. On your iOS device, select the Settings app.
  2. Select your account information at the top of the settings app, then tap iCloud (iOS 10/11) or simply select Cloud on iOS 9 or earlier.
  3. Select Manage Storage under your Storage information.
  4. Select Backup.
  5. Select This Device from the list of devices.
  6. Locate Mylio in the list of applications being backed up and uncheck it.

 

Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine

Mylio, like most applications, has four main parts: The application, the content, the application data, and the account. This article will show you how to remove individual parts of Mylio from your machine in instances where you might want to start over.

  Warning:  Before proceeding, please make sure you have a backup of your photo library.

If you are trying to restart in Mylio please see this article.

Uninstall on Mac

Mylio Application

To remove the Mylio application, ensure that Mylio is closed and then drag the Mylio application to the trash bin in the dock. Alternatively, you can select the Mylio application in the Applications folder and press Command+Delete on the keyboard. 

  Note:   the Applications folder is the default install location for Mylio, but you may have put it somewhere else when first installing– it is important to search in this location when attempting to delete Mylio from your Mac.
 

 Mylio Content

Mylio content on your computer includes all photos that were added to Mylio via the Import command excluding things imported using the Source Folder option.  It also includes all generated Thumbnails and Previews, as well as all edits. By deleting Mylio content you may be deleting Original photos. It is highly recommended that you ensure you have a copy of your photos before proceeding. We are not able to recover lost photos. 

Mylio content is, by default, stored in the user home folder. This can be accessed by opening Finder, clicking the Go menu in the top menu bar, and selecting Home. Delete the folder called Mylio to delete all Mylio content. 

  Note:   the user folder is the default location for Mylio Content, but you may put it somewhere else when first installing.

 Mylio Application Data

Mylio application data holds important information about your library, like where your photos are actually stored, your labels, and your logs for our support team. Sometimes, the support team may ask you to delete this information. Please note that by deleting this, you will not lose content but may lose labels and albums within Mylio. 

Application data for Mylio can be found in the user-level library. Follow the steps below to remove this data completely.

  • First, ensure Mylio is closed.
  • Open Finder and navigate to the Go option in the menu bar at the top of the screen.
  • With the Go menu open, hold the Option key on the keyboard.
  • This shows a new icon in the drop down, Library. Select Library to open the user library.
  • Locate the Application Support folder within the user library, open it, and select the Mylio folder.
  • Delete this folder by dragging it to the trash or selecting it and pressing Command+Delete. 

Mylio Account

Your Mylio account includes your login information, a record of the devices registered to your account, and your account catalog. If this information is deleted it is not recoverable and you will have to create new login information if you wish to use Mylio again.

  1. Navigate to http://account.mylio.com in your browser.
  2. Login to your Mylio account using your email and password.
  3. Select Cancel Subscription if you are currently subscribed to a Mylio plan.
  4. Select Delete Account to fully delete your Mylio account. Follow the steps listed on your account page to confirm the deletion of your account.

Uninstall on Windows

Mylio Application

Windows 8 and 8.1

To remove the Mylio application, ensure that Mylio is closed. Locate Mylio in the Apps list. Right-click on the Mylio application and click Uninstall in the bottom menu bar. 

Windows 7

To remove the Mylio application, ensure that Mylio is closed. Navigate to Control Panel > Programs > Uninstall a Program. Locate Mylio in the list in and click Uninstall.

 Mylio Content

Mylio content on your computer includes all photos that were added to Mylio via the Import command excluding things imported using the Source Folder and Lightroom options.  It also includes all generate thumbnails and previews, as well as all edits. By deleting Mylio content you may be deleting original photos. It is highly recommended that you ensure you have a copy of your photos before proceeding. We are not able to recover lost photos. 

Mylio content is, by default, stored in the user folder. This can be located by opening File Explorer, selecting the user, and locating the Mylio folder. The Mylio folder can be dragged to the Recycle Bin or, right-click > delete the Mylio folder.

Mylio Application Data

Mylio application data holds important information about your library, like where your photos are actually stored, your labels, and your logs for our support team. Sometimes, the support team may ask you to delete this information. Please note that by deleting this, you will not lose content but may lose labels and albums within Mylio. 

Application data can be found in the user’s AppData folder. To get here, follow the steps below:

  • On your desktop, press the Windows+R keys to bring up the Run window.
  • In the field, type in %localappdata% and press Enter.
  • This will bring up a file explorer window and find the Mylio folder.
  • Delete this folder by highlighting it and pressing the Delete key or  by dragging it to the trash.

Mylio Account

Your Mylio account includes your login information, a record of the devices registered to your account, and your account catalog. If this information is deleted it is not recoverable and you will have to create new login information if you wish to use Mylio again.

  1. Navigate to http://account.mylio.com in your browser.
  2. Login to your Mylio account using your email and password.
  3. Select ‘Cancel Subscription’ if you are currently subscribed to a Mylio plan.
  4. Select ‘Delete Account’ to fully delete your Mylio account. Follow the steps listed on your account page to confirm the deletion of your account.