Tag
macOS

What’s New in Mylio?

Hello! ¡Hola! Bonjour! Mylio has gone global! We’re translated into both Spanish and French, with more languages to come soon. You can adjust your preferred language in Mylio’s appearance settings. We’ve Upgraded to Notifications: Instead of banners, Mylio’s new...

Mylio Change Log and Version Release Notes

  Updated: July 29th, 2019 Version: 3.5 Mac Build: 5812 Windows Build: 5812 iOS Build: 5812 Android Build: 5812 UI: Signing into Mylio with an account that has not yet been activated will now give a prompt with an...

Exporting Photos to Flickr on a Computer or Tablet

Mylio allows users to share a single image, multiple images, albums and folders on Flickr. By uploading your images to Flickr, you can easily share your favorite photos via the web. Select the photos you would like to export....

Troubleshooting: HEIF and HEVF (Apple’s High Efficiency Formats)

Mylio supports the importing and syncing of Apple’s High-Efficiency Image Files (HEIF) and High-Efficiency Video Files (HEVF) on iOS devices that are running iOS11 and Mylio 2.4 (4212) and newer as well as Mac computers running High Sierra (10.13)...

Troubleshooting: Mylio System Requirements

 Mac Macs that include a Core i5 processor or better 64 GB Harddrive 8 GB of RAM (16 GB recommended) Windows DirectX 11 Capable GPU 512 mb GPU RAM 64 GB Harddrive 8 GB of RAM (16 GB recommended)...

The Menu Bar

While most everything can be changed from Mylio’s interface, there are some controls that are specific to the macOS or Windows versions of Mylio. These options are generally found within Mylio’s menu bar. The menu bar in Mylio works...

The Quick Actions Bar

  Mylio’s Quick Actions Bar gives you one-click or one-tap access to tools that you may need to access often. The Quick Action Bar can be seen at the right side of Mylio when the Details panel is closed...

Protecting Media to Google Drive

Mylio allows you to protect your photos to the cloud by protecting your library with Google Drive. Once this feature is enabled, any media within your Mylio Library will automatically be protected to Google Drive. If your device is lost,...

Exporting Videos on a Computer or Tablet

Mylio allows you to export videos directly from Mylio, letting you quickly and easily share your favorite videos with family members and friends. Select the videos you want to export by opening the video or selecting it in Grid view....

Sharing Original Files on a Computer

Mylio allows you to quickly and easily export images that are part of your library. These can then be used in other image editing programs or shared with others. Select the images you wish to export. You can also...

Printing Photos on a Computer or Tablet

Mylio’s print feature allows you to edit your image size settings within the print screen in order to streamline the process. Select an image that you would like to print. Select the Share icon at the bottom of Mylio. The...

Importing Photos From a Camera or SD Card

Mylio will automatically detect if a camera or SD card has been plugged into your system. Once detected, the import option for your device will open automatically.  If a camera or SD is connected and you are not prompted...

Exporting Photos to a Folder for Sharing Outside Mylio

Mylio allows you to quickly and easily export images that are part of your library. These images can be shared with social media, websites, or printing services that are not part of Mylio’s built-in share options. Select the images...

Known Issue: Amazon Cloud May Not Upload Large Files

In some instances, Amazon Cloud may not sync and protect files that take longer than expected to upload as it causes a timeout error with Amazon. This is a known issue with Amazon Cloud and it is recommended that users...

Known Issue: Cannot import Photos Library using macOS Sierra

Apple’s macOS Sierra and High Sierra include functionality that allows iCloud to continually watch your Photos Library for opportunities of optimization. However, this functionality interferes with Mylio’s ability to copy data out of Photos and into Mylio when using Mylio’s...

Known Issue: Mylio and macOS Sierra’s Storage Optimization

macOS Sierra and newer include an option that will automatically optimize storage on your local drive by removing data and storing it in iCloud. When this happens, Mylio loses access to the original file, resulting in Mylio not seeing...

Signing Up for Mylio On Your Computer

Signing up for Mylio on a Mac or Windows PC. Please ensure you already have Mylio downloaded and installed. There are two ways to sign up for a Mylio account...

Error Message: “Failed to get access to path.”

In some cases, Mylio may display that it is unable to get access to a specific file path. This happens when Mylio does not have permission to access a set of files or folder that it is referencing. Generally,...

Troubleshooting: Moving the Location of Your Mylio Library

In some instances, your photo library may be much larger than your computer can store or may have been placed in an undesirable location during set-up. Luckily, Mylio can make it easy to free up space on your computer...

Editing Mylio Photos in Other apps

Mylio includes an advanced set of editing tools to fully edit your photo. However, in some instances, you may want to use another photo editing application that you currently have installed. Luckily,  Mylio makes it easy to open up...

Importing Aperture Library Photos

Mylio makes moving your entire Aperture Library quick and easy. Mylio’s Aperture import tool includes the ability to bring over the vast majority of information found within your Aperture Library. For a complete list of what is and what...

Updating Mylio

In some instances, you may be required to manually update your Mylio client. Updating Mylio is an easy process that will not result in any data loss. Please see your operating system below to learn how. Visit https://mylio.com/download to...

Troubleshooting: Mac Laptop Continues to Run When Mylio Is Running and Lid Is Closed

In some instances, users with Mac laptops may notice that their computer continues to operate and not sleep as expected when Mylio (or any application that accesses a wireless network) is running and the lid is closed. This is...

Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine

Mylio, like most applications, has four main parts: The application, the content, the application data, and the account. This article will show you how to remove individual parts of Mylio from your machine in instances where you might want to...

Error Message: “The Mylio catalog on this device needs to be repaired.”

When using Mylio, your catalog may become corrupted for a variety of reasons including unclean shutdowns and application/computer crashes. Mylio’s catalog recovery tool can rebuild your local catalog (or one on an attached external hard drive/NAS device) by comparing and...

Troubleshooting: Deleted Folder or File Reappears

In some instances, files deleted from Mylio may reappear in your library after a short time. This may happen if you are using an external drive that was once used in conjunction with Time Machine drive on Mac. This may occur even if...

Error Message: “Connectivity Issues with Bonjour”

Mylio uses a common background service called Bonjour to broadcast and connect devices on the same network. In some instances, Bonjour may not run properly causing your devices to not display in the Dashboard. In many circumstances, Mylio will...

Error Message: “Your Drive Storage Quota has been Exceeded”

If an external cloud service is being used as a protection location for your library, Mylio will protect all original images to this location. By default, this service may not include enough data to protect your full Mylio Library....

Troubleshooting: NAS Continually Shows as Offline

Mylio’s relationship with NAS devices is not unlike that of a USB device, though it does not allow for the switching of host computers. This means that, when setting up a NAS, you are dictating that the device used to...

Importing iPhoto Library Photos

Mylio makes moving your entire iPhoto Library quick and easy. Mylio’s iPhoto import tool includes the ability to import the vast majority of information found within your iPhoto Library. For a complete list of what is and what is...

Troubleshooting: Setting Up Mylio On a Replacement Computer or a Fresh Install

Mylio is designed to keep all of your devices in sync, and thus contains a catalog which is constantly updated when Mylio is open and running. Because of this, restoring Mylio after a fresh operating system install, or restoring Mylio...

Importing Apple Photos Library

Mylio makes importing your entire Apple Photos library into Mylio easy. Mylio’s Photos import tool will bring over your original images and albums. Photos import does not include edits made to your photos. When importing from Photos, the following information will...

Importing From a NAS

If your photos are stored on a networked hard drive, or a NAS, you may wonder what the best import option is for you. Mylio’s Add NAS Vault command allows for any photo added into Mylio to automatically be sent...

Troubleshooting: Format External Drives to Work With Mylio

External drives allow for many different configurations that may work in some situations but not others. This guide will walk you through the basics of reformatting a drive and how to best format it for your setup. Types of...

Troubleshooting: Importing Apple Photos, iPhoto, or Aperture Libraries to a Computer That Does Not Have Enough Internal Storage

If you’re an iPhoto, Photos, or Aperture user and transitioning to Mylio, you may find that you do not have enough space on your internal drive to fully import your library. Since Mylio requires that you copy the images...

Troubleshooting: Mylio and Apple’s Live Photos

Apple’s Live Photos is a unique format that allows a photo to be taken with a short video and stacked into a single file. Currently, this format is not supported by Mylio. If a Live Photo is taken and...

Troubleshooting: Photos Library Shows as 0 Photos When Running Photos Import

In some cases, Mylio may show your Photos Library as having no images to import when using the automatic photo import tool. This can generally be resolved by adding a “.photoslibrary” extension to the Photo Library. This can be...

Troubleshooting: iPhoto Library Not Listed or Greyed Out When Trying to Import

Your iPhoto Library may not be automatically detected by Mylio when using the iPhoto import tool. You can use the “Other Library…” option to manually locate the iPhoto Library. If the iPhoto Library is grayed out when selecting from...

Troubleshooting: Understanding Mylio’s Advanced Setup Options

When signing into Mylio for the first time some users may wish to alter some of Mylio’s automatic setup options. While importing, you’ll be given the option to utilize Mylio’s advanced options. Location of Mylio Folder – Select the location...

Auto-Folder Organizing

Organizing your files by hand can be time consuming and tedious. Luckily with Mylio you can have your photos' metadata scanned and split into folders automatically...

Known Issue: Kaspersky / Panda Antivirus Prohibit Installation and Updating

Certain Windows users may receive warnings from their anti-virus software that Mylio is a threat to their machines. Currently, we have recorded instances for this for both Kaspersky Antivirus and Panda Antivirus. If you are installing or updating Mylio...

Set Desktop Photo

Mylio makes it easy to set your desktop’s background image to any photo that you are currently viewing in Mylio. Here is how: Open Mylio and locate the photo you wish to make your background image. Select the share...

Downloading and Installing Mylio on Your Computer

Downloading and installing Mylio for your Windows or Mac OS X computer.

Troubleshooting: Updating Mylio

Keeping Mylio up to date means that you always have the newest features and tools at your fingertips. If an update for Mylio is available, you will be prompted to install the update automatically. If you decline to update...

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