Tag
protection

Troubleshooting: Corrupt or Unsupported Files

In some cases, Mylio may report that images being imported or corrupt or unsupported. While this may happen for a variety of reasons, it is important to understand if the issue is Mylio related or file related, and how...

Confirm Drag and Drop Action

When using Mylio you may inadvertently drag and drop an image or folder onto another folder. Because Mylio is continuously syncing, this means your photos will be rearranged on your other devices as well. If this is something that...

Protecting Media to Amazon Drive

Mylio allows you to easily protect your photos to the cloud by backing up your library with Amazon Drive...

Known Issue: Mylio and macOS Sierra’s Storage Optimization

macOS Sierra and newer include an option that will automatically optimize storage on your local drive by removing data and storing it in iCloud. When this happens, Mylio loses access to the original file, resulting in Mylio not seeing...

Error Message: “Failed to get access to path.”

In some cases, Mylio may display that it is unable to get access to a specific file path. This happens when Mylio does not have permission to access a set of files or folder that it is referencing. Generally,...

Adding Additional Devices

Mylio is designed to keep all of your photos with you on all of your devices all of the time. This means that getting Mylio installed on all of your devices is an integral part of the Mylio experience....

Troubleshooting: Folder(s) Say Missing on Cover

There are instances where Mylio can lose track of the location of folders. This can be due to folder name changes, drive name changes, or movements in the file system from outside of Mylio. When Mylio notices a change...

Troubleshooting: Deleted Folder or File Reappears

In some instances, files deleted from Mylio may reappear in your library after a short time. This may happen if you are using an external drive that was once used in conjunction with Time Machine drive on Mac. This may occur even if...

Troubleshooting: Videos Not Playing Back Properly On Android Devices

Mylio for Android relies on Android’s core video playback system to play videos in Mylio. Some videos may import into Mylio and sync between devices, but not play back on Android as expected. This can include: Media plays sound...

Understanding Syncing with Mylio

Keeping all of your memories on all of your devices is easy with Mylio. Syncing allows each of your devices, whether it be computers, phones, tablets or external hard drives to always have the same information. Syncing also ensures...

Error Message: “Your Drive Storage Quota has been Exceeded”

If an external cloud service is being used as a protection location for your library, Mylio will protect all original images to this location. By default, this service may not include enough data to protect your full Mylio Library....

Troubleshooting: Fixing Unprotected Images

In some circumstances, Mylio may display images as unprotected in the Protection Status bar or the Sync panel. This means that your photos are not on multiple devices and are susceptible to data loss. If some images are listed as unprotected,...

Troubleshooting: Add External Drive Window Displaying Randomly

In an effort to protect your photos, Mylio will detect any newly attached drives and display a setting that asks if you would like to use this drive as a Mylio Device. By adding the drive, you will be...

Troubleshooting: Blank Black or Gray Squares In Mylio

When first using Mylio, or while adding new photos to Mylio, you may see blank black or gray squares (called ghost images) in place of your photos. This happens if Mylio has not fully synced and is still receiving...

Troubleshooting: Format External Drives to Work With Mylio

External drives allow for many different configurations that may work in some situations but not others. This guide will walk you through the basics of reformatting a drive and how to best format it for your setup. Types of...

Troubleshooting: What is Cache and How Do I Clear It?

Mylio’s cache is designed as a temporary holding area in case Device Sync Settings are adjusted accidentally, or photos are temporarily stored on that device to be moved elsewhere. Photos that are cached are designated with a green squiggly line within...

Troubleshooting: Importing Apple Photos, iPhoto, or Aperture Libraries to a Computer That Does Not Have Enough Internal Storage

If you’re an iPhoto, Photos, or Aperture user and transitioning to Mylio, you may find that you do not have enough space on your internal drive to fully import your library. Since Mylio requires that you copy the images...

Adding a NAS or USB Vault

Protecting your original files on a NAS or USB device is an easy way to gain an extra level of protection in Mylio...

Mylio Hotspot

This feature allows Mylio to create a private network when there is no internet access (or syncing is not available on the current network) and have Mylio sync...

Sync On Demand

Sync on demand allows photos that are stored at a lower quality seamlessly sync with another connected, local device with a higher quality version of that photo automatically...

Mylio Sync Settings

The Sync & Connectivity menu allows you to view and manage all of your current sync settings on your Mylio device...

Understanding Show TPO

Show TPO is a quick and easy way to view and change Sync Policies for the device you are currently using without using the Sync panel. In using Show TPO, each photo and folder will have its Sync Policy displayed directly...

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