Adding Additional Devices

Mylio is designed to keep all of your photos with you on all of your devices all of the time. This means that getting Mylio installed on all of your devices is an integral part of the Mylio experience.

Mylio can be installed on Android, iOS, Mac, and Windows devices that meet Mylio’s system requirements. Each device can be used to store all original files, called a Vault, or sync with auto-optimized versions of your files to save space.

To better protect your photos you can add additional Vaults that have the necessary storage to want Original images. Alternatively, you can add a device to sync in auto-optimized quality so that you can show off your pictures wherever you are. To add a new device:

  1. Open the Dashboard.
  2. Select the Add button in the top right of the Devices section of the Dashboard.
  3. Mylio will offer recommendations for protecting your photos. These may include:
    1. Add Computer
    2. Add External Drive
    3. Add NAS
    4. Add Amazon Drive, Google Drive, or Microsoft OneDrive

Once selected, Mylio will guide you through getting started on these devices.


Using the Mylio Setup Wizard

When opening Mylio for the first time on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured.

Signing In

To get started with the Mylio setup wizard, be sure you have signed in to Mylio using your Mylio username and password or via the third-party options below the Continue button.

If you are experiencing issues signing in to Mylio you can reset your password by clicking “Forgot Password?” above the continue button. You can also use the gear icon at the top-right to manage your account and visit the support options to reset your device or contact Mylio Support.

Once signed in, the setup wizard will begin…

First Steps

Immediately after signing in, you will have an opportunity to enter a promo code from purchasing an eligible Seagate external hard drive. If you do not have a code or your account is not eligible for the promotion, you can skip this step.


If you’re an existing Mylio user, you will be asked if this is a new device or replacing an old device. This information lets Mylio know if your newly signed-in device should replace a one on your account or not. For instance, if you’ve upgraded your iPhone and will no longer be using your old iPhone with Mylio, select “Replacing old device”. If you’ve purchased a new computer and will use both the new computer and old computer, select “New device”. If you are not sure, it is best to just select “New device” and remove your old ones from the account later.

Build Your Mylio Library

After you sign in, you are asked if you want to Add Files to your library or to skip importing. If you are setting up a new device and just need to sync your library from another device you can Skip. On the next screen to after clicking Add Files you will be presented with a few options outlined in the tabs below.

  Note:   if all of your photos are on a NAS please skip this step, and see this article.

This Device

Adding Photos From Your Computer

Mylio will display the option to scan and drives in your computer or let you manually choose your folder to add. By selecting the “BEGIN” button in the center, Mylio will search the selected drive(s) for any folder containing media that can be imported. You can then select which of these you would like to see in Mylio. By selecting “Manually Locate Files”, Mylio will open a file browser and let you point to a specific folder to add.

Once you have selected the Folder(s) to add, you can complete your setup with a confirmation screen explaining how many files and folders will be added into your Mylio library.


External Drive

Adding Photos From an External Drive

Once you have selected that you would like to add photos, videos, and files from an external drive, Mylio will display a list of drives that are currently attached to your machine. If the correct drive is not seen, be sure to plug it in now, select it from the list, and click the “BEGIN” button in the middle of the screen. Mylio will scan the selected drive and show you what folders on the drive it detected with media it can import.


You have two options when adding information from an external drive:

  1. Leave my files where they are – this option will add the photos on the external drive to Mylio without having to copy the original files off the drive. This option is ideal for drives that are still in use and plugged in with semi-regularity.
  2. Copy my files from somewhere else – this option will copy the data from the external drive to a destination of your choosing. This is a great option if you have one or more external drives and you’re trying to consolidate to one larger drive or one computer.

If you choose to copy your files, Mylio will ask you where you want the files to go. Select between copying the files to a second external drive, to your computer’s internal drive, or a cloud service. You can alternatively choose to “add a device to store originals later”. This will temporarily copy the photos to your computer until a device on the account that is set to store all the Originals (a Vault). See this article to learn more about syncing and Vaults.


Online Account

Adding Photos From an Online Account


If your photos are stored in an online account like Google Photos, Facebook, or Flickr, Mylio can download them and add them to your library. Once you have selected Online Services as your source, choose which service you would like to add to Mylio and sign in.

Once signed in, Mylio will display what albums are available to download from Google, Facebook, or Flickr. Select your desired albums and press “Continue”.

Mylio will ask you where you want the files to go. Select between copying the files to an external drive, to your computer’s internal drive, or a cloud service. You can alternatively choose to “add a device to store originals later”. This will temporarily copy the photos to your computer until a device on the account that is set to store all the Originals (a Vault). See this article to learn more about syncing and Vaults.

You will be presented with a confirmation screen to verify your setup. Click Confirm Setup to continue to the last part of the setup wizard or start over.

Complete your Setup

After finalizing your import options, or skipping. You are at the final screen of the Setup Wizard. Use this screen to name your device and complete optional objectives like connecting already organized calendars so Mylio can display your photos into events. When you’re ready, select “Take the tour” to get an overview of naviagting around Mylio’s UI or Complete Setup to start using the app.

Advanced Options

After selecting what you would like to be imported into Mylio, you’ll be given the chance to explore some of Mylio’s advanced options. These include:

  1. Location of the Mylio Folder – this option allows you to store the location of your Mylio directory which will hold your Original images as well as optimized images. This can be moved anywhere but should remain on an internal drive.
  2. Advanced Device Policy – these options allow you to select your device’s Sync Policy on a more granular level. By selecting “Advanced” you can tell Mylio to specifically choose Thumbnails, Previews, or Originals instead of allowing Mylio to decide the best photo quality for you. You can also turn on Selective Sync for remote File and Folder Sync Policy control if desired.

Mylio Quick Start Guide



Welcome to Mylio, the home for your photos, videos, and documents. This guide will help you set up Mylio, add files, and protect them.


Download and Sign In on a Computer


We recommend starting on a computer, to do this visit to download Mylio. Open the installer. Sign in with an email and password, then verify your email. Alternatively, you can sign in with a preferred third-party on the left.




Add Files using the Setup Wizard 


The Setup Wizard helps you add files to Mylio. Click “Add Files”, then choose one of the four options to where your photos are currently stored that you want added to Mylio. Most new users start with “This device”. When you select this option, Mylio checks your computer’s drive for photos. It shows you the folders that have photos and lets you choose which ones you want to consolidate in your Mylio library. This process will not move the photos from their existing locations nor will it duplicate them; it simply presents them in one convenient, unified library. Click the circular ( BEGIN ) button to get started. 

*Click here for a more detailed walkthrough of the Setup Wizard.



Take the Welcome Tour 

At the end of the Setup Wizard, select the option to “Take the tour”. If you already finished the Setup Wizard, you can relaunch the tour by going to the View menu (the three vertical dots in the top-right), selecting “Help”, and then selecting “Show Welcome Tour”.


Add a Protection Device 

Protecting your memories is an integral part of Mylio. To protect your files, your Originals need to be stored on at least one device. This device should have a significant amount of storage space. External drives, NAS devices, and online services like Amazon, OneDrive, or Google Drive make good protection devices. 

You can add a protection device through the Setup wizard or you can open the Mylio Dashboard, and select the “+Add” button



Sign In to Mylio on Your Mobile Device


Mylio is engineered to connect multiple devices. When you add Mylio on your phone and tablet, you’ll be able to manage your library conveniently from those devices. The photos you take on those devices can also be automatically added to Mylio. 


To get Mylio on your mobile device, download Mylio from the Apple App Store or Google Play Store. Sign in with the same email and password (or third-party method) you used on your computer and follow the prompts of the setup wizard. Mylio will sync optimized versions of your files on mobile so you don’t run out of space.

Troubleshooting: Importing with a different Facebook / Social Account

Switching Social Accounts on Mac

  1. Open Mylio and select Settings from the View menu.
  2. Select Account settings.
  3. Locate the “Clear Access” buttons found within this panel for Flickr, Facebook, Google, and Amazon.

Switching Social Accounts on Windows

Mylio uses your web browser’s cache and cookie system to hold the username and password for your social accounts.

If you would like to sign in using a different account you can do so by clearing the cache for your operating system’s pre-loaded browser (Internet Explorer/ Microsoft Edge).

Keyboard Shortcuts Master List

Windows Shortcut
Mac Shortcut
iPadOS/iOS Shortcut
Add to Mylio ClipboardCtrl KCmd KCmd K
AlbumsAlt 5Cmd 5Cmd 5
All PanelsF10F10Shift Option 0
All PhotosAlt 1Cmd 1Cmd 1
AutoEnhanceCtrl UCmd UCmd U
CalendarAlt 2Cmd 2Cmd 2
ChromelessCtrl F9Cmd F9N/A
CopyCtrl CCmd CCmd C
Copy all EditsCtrl Shift CCmd Shift CCmd Shift C
CutCtrl XCmd XCmd X
Delete Option: DeleteCtrl EnterCtrl ReturnCtrl Return
Details PanelF8F8Shift Option 8
Duplicate FileCtrl DCmd DCmd D
Edit in Single Photo viewCtrl ECmd ECmd E
FoldersAlt 6Cmd 6Cmd 6
Full ScreenF11Cmd Shift FN/A
Get InfoCtrl ICmd ICmd I
Ignore FaceCtrl 0Cmd 0Cmd 0
Import Photos and Video…Ctrl Shift ICmd Shift ICmd Shift I
Last ImportAlt 7Cmd 7Cmd 7
Last SearchAlt 8Cmd 8Cmd 8
MapAlt 3Cmd 3Cmd 3
MinimizeN/ACmd MN/A
Mylio ClipboardF9F9Shift Option 9
New Folder With SelectionAlt Shift NCmd Ctrl NCmd Ctrl N
New X....Ctrl Shift NCmd Shift NCmd Shift N
Page Setup…Ctrl Shift PCmd Shift PN/A
Page DownN/AN/ACtr DownArrow
Page UpN/AN/ACtr UpArrow
PasteCtr VCmd VCmd V
Paste All EditsCtrl Shift VCmd Shift VCmd Shift V
PeopleAlt 4Cmd 4Cmd 4
Print…Ctrl PCmd PCmd P
QuitAlt F4Cmd QN/A
Rating: 1111
Rating: 2222
Rating: 3333
Rating: 4444
Rating: 5555
RedoCtrl YCmd Shift ZCmd Shift Z
Rename FilesF2F2Shift Option 2
Rotate Left (CCW)Ctrl [Cmd [Cmd [
Rotate Right (CW)Ctrl ]Cmd ]Cmd ]
Save Metadata to FileCtrl Shift SCmd Shift SN/A
Select AllCtrl ACmd ACmd A
Select NoneCtrl Shift ACmd Shift ACmd Shift A
Show ClippingJJJ
Show in Explorer/FinderCtrl + Shift + RCmd + Shift + RN/A
Show OriginalCtrl \Cmd \Cmd \
Show/Eide Sync panelCtrl 5Ctrl 5Ctrl 5
Show/Hide Details panel (All Panels)Ctrl 1Ctrl 1Ctrl 1
Show/Hide Edit tabCtrl 4Ctrl 4Ctrl 4
Show/Hide Map tabCtrl 3Ctrl 3Ctrl 3
UndoCtrl ZCmd ZCmd Z
Zoom InCtrl +Cmd +Cmd Shift +
Zoom OutCtrl -Cmd -Cmd -
Zoom to Actual PixelsZZZ

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes.

If you are experiencing crashes or slowness and that is related to an older or unsupported GPU, these fixes may help.

Disable Background Rendering

Background rendering allows for Mylio to perform graphics-intensive processing when Mylio is not in the foreground. This feature can be disabled by following these steps…

  1. Open Mylio.
  2. Select Settings from the View menu.
  3. Select Advanced.
  4. Turn on Disable Background Rendering.

Troubleshooting: Mylio System Requirements

Hardware Requirements


  • Macs that include a Core i5 processor or better
  • 64 GB Harddrive
  • 8 GB of RAM (16 GB recommended)


  • DirectX 11 Capable GPU
  • 512 mb GPU RAM
  • 64 GB Harddrive
  • 8 GB of RAM (16 GB recommended)

Minimum Operating System Requirements


  • Sierra (10.12+) and later


  • Windows 10 and later (64-bit only, currently investigating Windows 7 and 8.1 installation issues)


  • iOS 11 and later


  • Marshmallow 6.0+ and later

Troubleshooting: Updating Mylio

Mac and Windows

Keeping Mylio up to date means that you always have the newest features and tools at your fingertips. If an update for Mylio is available, you will be prompted to install the update automatically. If you decline to update Mylio, you will be asked again each time the application is closed and reopened. If you are having trouble using the in-app update methods, you can also download the latest installer from Installing an update of Mylio over an existing installation will not affect your photos or other user data as long as you follow the instructions listed here.

iOS and Android

Like most apps, Mylio will update automatically from the iOS App Store or the Google Play Store. However, you can manually check to see if an update is available on these devices as well.

  1. Open the App Store on iOS or the Play Store on Android.
  2. On iOS, Select Updates in the bottom right, on Play Store navigate to My Apps.
  3. If an update is available for Mylio, it will be listed here. Select Update on the right side to install the update.