Duplicating Files

Mylio can allow you to duplicate an image with just a few clicks. This feature can be used to have both an edited version of a photo and an unedited version in your library. Additionally, you can sort them differently in Folder view. By quickly and easily duplicating your photos within Mylio you can easily maintain the integrity of your originals.

  1. Open Mylio in Folder or All Photos views and locate the image or set of images you wish to duplicate.
  2. Select the images so that they are outlined in blue. You can select multiple images by holding the Control key (Windows) or the Command key (Mac) while clicking.
  3. Select the Actions menu from the bottom of the Quick Actions Bar or right-click anywhere in the grid of photos.
  4. Select Duplicate Files.
  5. Mylio will automatically create a duplicate as [Image Name] (copy).


Free Up Space on Camera Roll or Media Library

Mylio can help clear up space in your mobile device’s Camera Roll or Media Library once the original image has been imported and protected to Mylio. In order to do this, Mylio needs to ensure your photo is protected by having the original image on another device. If your photo is not synced to another location, Mylio will not delete the photo from your Camera Roll or Media Library.

To learn more about protecting your photos to clear Camera Roll or Media Library space, please see this article.

Free Up Space on iOS or Android

    1. Open Mylio on your iOS or Android device and navigate to Mylio’s settings by selecting “Settings” in the View menu
    2. Select “Free up space on this device”
    3. Select Continue to have Mylio scan for protected media using the default or last used settings or select Customize to change them
    4. If customizing this feature, you can have Mylio automatically free up space on the following criteria:
      – Delete media older than X Days
      – Delete media deleted in Mylio that are still in your camera roll/media library
      – Repeat every X Days to schedule this task automatically
    5. When Mylio is done scanning, it will tell you how many files can safely be deleted and how much storage it will free up
    6. Select the “Free up space” button to confirm the deletion



Using the Mylio Setup Wizard

When opening Mylio for the first time on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured.

Signing In

To get started with the Mylio setup wizard, be sure you have signed in to Mylio using your Mylio username and password or via the third-party options below the Continue button.

If you are experiencing issues signing in to Mylio you can reset your password by clicking “Forgot Password?” above the continue button. You can also use the gear icon at the top-right to manage your account and visit the support options to reset your device or contact Mylio Support.

Once signed in, the setup wizard will begin…

First Steps

Immediately after signing in, you will have an opportunity to enter a promo code from purchasing an eligible Seagate external hard drive. If you do not have a code or your account is not eligible for the promotion, you can skip this step.


If you’re an existing Mylio user, you will be asked if this is a new device or replacing an old device. This information lets Mylio know if your newly signed-in device should replace a one on your account or not. For instance, if you’ve upgraded your iPhone and will no longer be using your old iPhone with Mylio, select “Replacing old device”. If you’ve purchased a new computer and will use both the new computer and old computer, select “New device”. If you are not sure, it is best to just select “New device” and remove your old ones from the account later.

Build Your Mylio Library

After you sign in, you are asked if you want to Add Files to your library or to skip importing. If you are setting up a new device and just need to sync your library from another device you can Skip. On the next screen to after clicking Add Files you will be presented with a few options outlined in the tabs below.

  Note:   if all of your photos are on a NAS please skip this step, and see this article.

This Device

Adding Photos From Your Computer

Mylio will display the option to scan and drives in your computer or let you manually choose your folder to add. By selecting the “BEGIN” button in the center, Mylio will search the selected drive(s) for any folder containing media that can be imported. You can then select which of these you would like to see in Mylio. By selecting “Manually Locate Files”, Mylio will open a file browser and let you point to a specific folder to add.

Once you have selected the Folder(s) to add, you can complete your setup with a confirmation screen explaining how many files and folders will be added into your Mylio library.


External Drive

Adding Photos From an External Drive

Once you have selected that you would like to add photos, videos, and files from an external drive, Mylio will display a list of drives that are currently attached to your machine. If the correct drive is not seen, be sure to plug it in now, select it from the list, and click the “BEGIN” button in the middle of the screen. Mylio will scan the selected drive and show you what folders on the drive it detected with media it can import.


You have two options when adding information from an external drive:

  1. Leave my files where they are – this option will add the photos on the external drive to Mylio without having to copy the original files off the drive. This option is ideal for drives that are still in use and plugged in with semi-regularity.
  2. Copy my files from somewhere else – this option will copy the data from the external drive to a destination of your choosing. This is a great option if you have one or more external drives and you’re trying to consolidate to one larger drive or one computer.

If you choose to copy your files, Mylio will ask you where you want the files to go. Select between copying the files to a second external drive, to your computer’s internal drive, or a cloud service. You can alternatively choose to “add a device to store originals later”. This will temporarily copy the photos to your computer until a device on the account that is set to store all the Originals (a Vault). See this article to learn more about syncing and Vaults.


Online Account

Adding Photos From an Online Account


If your photos are stored in an online account like Google Photos, Facebook, or Flickr, Mylio can download them and add them to your library. Once you have selected Online Services as your source, choose which service you would like to add to Mylio and sign in.

Once signed in, Mylio will display what albums are available to download from Google, Facebook, or Flickr. Select your desired albums and press “Continue”.

Mylio will ask you where you want the files to go. Select between copying the files to an external drive, to your computer’s internal drive, or a cloud service. You can alternatively choose to “add a device to store originals later”. This will temporarily copy the photos to your computer until a device on the account that is set to store all the Originals (a Vault). See this article to learn more about syncing and Vaults.

You will be presented with a confirmation screen to verify your setup. Click Confirm Setup to continue to the last part of the setup wizard or start over.

Complete your Setup

After finalizing your import options, or skipping. You are at the final screen of the Setup Wizard. Use this screen to name your device and complete optional objectives like connecting already organized calendars so Mylio can display your photos into events. When you’re ready, select “Take the tour” to get an overview of naviagting around Mylio’s UI or Complete Setup to start using the app.

Advanced Options

After selecting what you would like to be imported into Mylio, you’ll be given the chance to explore some of Mylio’s advanced options. These include:

  1. Location of the Mylio Folder – this option allows you to store the location of your Mylio directory which will hold your Original images as well as optimized images. This can be moved anywhere but should remain on an internal drive.
  2. Advanced Device Policy – these options allow you to select your device’s Sync Policy on a more granular level. By selecting “Advanced” you can tell Mylio to specifically choose Thumbnails, Previews, or Originals instead of allowing Mylio to decide the best photo quality for you. You can also turn on Selective Sync for remote File and Folder Sync Policy control if desired.

Keyboard Shortcuts Master List

Windows Shortcut
Mac Shortcut
iPadOS/iOS Shortcut
Add to Mylio ClipboardCtrl KCmd KCmd K
AlbumsAlt 5Cmd 5Cmd 5
All PanelsF10F10Shift Option 0
All PhotosAlt 1Cmd 1Cmd 1
AutoEnhanceCtrl UCmd UCmd U
CalendarAlt 2Cmd 2Cmd 2
ChromelessCtrl F9Cmd F9N/A
CopyCtrl CCmd CCmd C
Copy all EditsCtrl Shift CCmd Shift CCmd Shift C
CutCtrl XCmd XCmd X
Delete Option: DeleteCtrl EnterCtrl ReturnCtrl Return
Details PanelF8F8Shift Option 8
Duplicate FileCtrl DCmd DCmd D
Edit in Single Photo viewCtrl ECmd ECmd E
FoldersAlt 6Cmd 6Cmd 6
Full ScreenF11Cmd Shift FN/A
Get InfoCtrl ICmd ICmd I
Ignore FaceCtrl 0Cmd 0Cmd 0
Import Photos and Video…Ctrl Shift ICmd Shift ICmd Shift I
Last ImportAlt 7Cmd 7Cmd 7
Last SearchAlt 8Cmd 8Cmd 8
MapAlt 3Cmd 3Cmd 3
MinimizeN/ACmd MN/A
Mylio ClipboardF9F9Shift Option 9
New Folder With SelectionAlt Shift NCmd Ctrl NCmd Ctrl N
New X....Ctrl Shift NCmd Shift NCmd Shift N
Page Setup…Ctrl Shift PCmd Shift PN/A
Page DownN/AN/ACtr DownArrow
Page UpN/AN/ACtr UpArrow
PasteCtr VCmd VCmd V
Paste All EditsCtrl Shift VCmd Shift VCmd Shift V
PeopleAlt 4Cmd 4Cmd 4
Print…Ctrl PCmd PCmd P
QuitAlt F4Cmd QN/A
Rating: 1111
Rating: 2222
Rating: 3333
Rating: 4444
Rating: 5555
RedoCtrl YCmd Shift ZCmd Shift Z
Rename FilesF2F2Shift Option 2
Rotate Left (CCW)Ctrl [Cmd [Cmd [
Rotate Right (CW)Ctrl ]Cmd ]Cmd ]
Save Metadata to FileCtrl Shift SCmd Shift SN/A
Select AllCtrl ACmd ACmd A
Select NoneCtrl Shift ACmd Shift ACmd Shift A
Show ClippingJJJ
Show in Explorer/FinderCtrl + Shift + RCmd + Shift + RN/A
Show OriginalCtrl \Cmd \Cmd \
Show/Eide Sync panelCtrl 5Ctrl 5Ctrl 5
Show/Hide Details panel (All Panels)Ctrl 1Ctrl 1Ctrl 1
Show/Hide Edit tabCtrl 4Ctrl 4Ctrl 4
Show/Hide Map tabCtrl 3Ctrl 3Ctrl 3
UndoCtrl ZCmd ZCmd Z
Zoom InCtrl +Cmd +Cmd Shift +
Zoom OutCtrl -Cmd -Cmd -
Zoom to Actual PixelsZZZ

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes.

If you are experiencing crashes or slowness and that is related to an older or unsupported GPU, these fixes may help.

Disable Background Rendering

Background rendering allows for Mylio to perform graphics-intensive processing when Mylio is not in the foreground. This feature can be disabled by following these steps…

  1. Open Mylio.
  2. Select Settings from the View menu.
  3. Select Advanced.
  4. Turn on Disable Background Rendering.

Tips for Getting the Most Out of Mylio

Peek Inside with Flutter

Flutter allows you to quickly see the contents of any folder or album by simply swiping your finger over the container from right to left on touchscreen devices, two-finger swiping from right to left on trackpads, or use your traditional mouse’s scroll wheel while holding the Shift key. Flutter saves you time when looking for a specific photo or subfolder – you don’t even need to click. Learn more…

Organize with Mylio Clipboard

Moving your files between folders and albums – or folders to folders has never been easier. Mylio makes organization simple by giving you a temporary holding location for your photos while you move them around. Simply select your files and drag them down to the Mylio Clipboard to store them while you find the perfect new home for your memories… Learn more…

Editing Made Easy

We all love to save time, right? Mylio can help by showing you a list of all of your favorite editing presets right from the Edit panel, even in a grid view. Just select an image or series of images, open the Edit panel, and click a preset to see how it looks on all of the selected photos. You can revert the changes with the Reset All Edits button, too. Now that is easy. Learn more…

Customize your Dashboard

Clicking into the Dashboard reveals more information about your Mylio library. Selecting the gear in the top right will allow you to toggle lists and panels that suit your needs.

Prevent Unwanted Changes

With Mylio’s Guest Mode you can hand over your device to friends and family without worrying about unwanted changes to your Mylio Library. Guest Mode prevents your photos from being moved, altered, or deleted while still allowing your device to access all of your media. Learn more…

Remember It All

Creating events is an easy way to keep track of your memories and you can easily create them directly from Calendar view. Simply locate a day, month, or year where something memorable happened and click the plus sign in the top right of any photo to create an event from it. You can customize the category, time frame, and description of your event all without leaving the calendar view. Now you can always find that special moment. Learn more…

Help in 3 Clicks

Don’t spend time feeling confused or alone. The Mylio Support Team can be contacted directly within the Mylio application from within the Help menu in the settings. Simply select Contact Mylio Support to let them know how they can assist you and you’ll hear back from our support superheroes as soon as they fasten their capes. Learn more…

Face Recognition

Mylio’s face recognition helps keep your photos organized by creating custom albums in the People view of your friends and family. Tagging your photos is easy, as Mylio will match untagged faces with previously identified people – all you have to do is confirm for accuracy. Like all face recognition, telling Mylio who is in your photos increases the accuracy of this feature over time.

Mylio’s face recognition can be used in three primary ways…

Tag Faces Individually

Tag Detected Faces

  1. Pull up a photo in Single Photo view.
  2. Toggle Face Recognition on by selecting the face recognition icon in the Quick Actions Bar.
  3. If Mylio detects a face, it will ask you to identify who is in the photo. You can do this by selecting the recommended name, or by pressing the corresponding number on your keyboard. If you have never tagged a face before or do not see the name of the person you want to tag, click on the “Who is this?” text and enter a name.
  4. If multiple faces are detected, Mylio will recommend names for each face one at a time. By adding the first face, Mylio will advance to the next face automatically.
  5. If Mylio detects a face that you do not want to name, or detects something that is not a face, you can select Ignore to move past the selection.
  6. Once a photo has been tagged, it will be added to the custom album within People view for that person.

Manually Tag Undetected Faces

Tag Undetected Faces

In some cases, Mylio may not appropriately find all faces in a photo. This is especially true if a photo is at an angle, has insufficient (or too much lighting), or a face is partially obscured. In these cases, you can manually tell Mylio where a face is on a photo.

  1. Pull up a photo in Single Photo view.
  2. Toggle Face Recognition on by selecting the face recognition icon in the Quick Actions Bar.
  3. Locate the face that is not appropriately recognized by Mylio.
  4. Click and hold, or tap and hold, on the unrecognized face until a square “Who is this?” dialog is opened.
  5. Add the name to the dialog.
      Note:  manually adding a face tag in Mylio does not increase the match rate for that specific person.

      Note:  face tags added manually are not saved to a photo’s metadata in a way that will transfer to other applications that support face tagging.


Tag Faces in Bulk

Mylio will scan photos automatically and group them within People view. This allows you to quickly identify if a person is, or is not, who Mylio believes they are.

Tagging Proposed Faces in Bulk

If Mylio knows who someone is, they will have an album created for them in People view. Once Mylio knows the name and face of a person, it will scan each photo to see if it has a match as you browse through your images. If Mylio finds a match, the person’s album in People view will ask you to confirm if the photo is, or is not, that person. Albums that have photos that need to be identified will have an “identification needed” icon in the top left of the album.

When a Person’s album with the identification needed icon is opened, any photo that is not yet confirmed will display three options at the bottom of the image: confirm, change, and deny. These icons let you confirm that the person in that individual photo is correct, change the image to a different person, or tell Mylio that this image is not this person. Confirming a person will remove the icons and let Mylio use the image to better identify more images of that person.

Batch Tagging In Any View

Batch Tagging In Any View

Mylio allows you to easily tag the faces in any container in bulk. This can be done from folder view, album view, or calendar view. Here is how:

  1. Open Mylio and navigate to a folder, album, or another container you wish to tag. This can even be from All Photos.
  2. Open the container so that it displays a grid of photos as seen below. If you are not in a grid view of photos then the batch tagging icon will not appear (IE, you are viewing a collection of albums or folders you will need to go into a folder or album to view it’s photos in a grid).
  3. Select the Batch Tagging icon from the Quick Actions Bar.

Mylio will group your photos and begin to ask who each person is. You can use the bar at the top of Mylio to make a decision for all collected photos, or you can decide on each photo individually using the confirm, change, or deny buttons on the person’s image.

Bulk Ignore Untagged Faces

Bulk Ignore Untagged Faces

In some cases, you may have photos with many faces that all need ignored. This is common in pictures of crowds like concerts, races, or other public events. Mylio makes it easy to tag who you know and ignore all other faces.

  1. Locate the photo with multiple people who need to be ignored.
  2. Tag the people who you do know before bulk-ignoring.
  3. Open Mylio’s Details panel and select Ignore Untagged Faces from the top of the info pane.

Additional Information About Face Recognition

  1. Mylio scans an image for faces when the photo has been fully opened with Mylio. Once opened, the photo will be added to the Untagged group in People view.
  2. If you would like Mylio to scan and match all of the photos in your library, toggle on All from within the Advanced settings menu.
      Note:   this is an intensive process and may take some time to complete. Additionally, this process can only be done from a computer.
  3. If Mylio does not recommend who is actually in the photo, you can type the person’s name in “Who is this?” box. Mylio will remember this and make better suggestions next time.
  4. If Mylio is not detecting faces for any photo, ensure that Face Recognition is turned on with the face icon in the Actions Bar in the top right (in full photo view).



The Mylio Dashboard

The Mylio Dashboard is your one view to fully understand everything about your Mylio Library. From your library’s media count to your device’s sync status, the Mylio Dashboard is full of fun and practical information to help you keep control of your growing photo library.

To access the Mylio Dashboard, simply select the Dashboard icon in the top right corner of Mylio.

The Dashboard icon will also display a red badge with a number on it when images need to sync to the device you’re using. This serves as a quick reminder that you have imported new photos on another device and should sync them when you have the time.

Parts of the Dashboard

The Mylio Dashboard is made up of many different panels. These panels include…

  • Devices – Your device list and their current sync status. To learn more about this panel see the Devices tab on this page.
  • People – Part of your Library Stats, this page shows you the people that make up your photo library and how many images you have of them.
  • Places – Part of your Library Stats, this page shows you the locations that make up your library and how many photos and videos were taken in each spot.
  • Keywords – Part of your Library stats, this page shows you the keywords that are used in your images.



Mylio’s Devices tab will show you important information about all of the devices registered to your Mylio account. This is an important page and can be used to view your devices, their sync status, and make changes to how they operate.

Let’s take a closer look.

  1. Add a new device with the plus sign in the top right corner of the Devices panel.
  2. The device you’re currently using is always listed at the top of the page.
  3. The icon in the circle will tell you what type of device it is. Whether a computer, a phone, or an external drive, Mylio will display that for reference here.
  4. The shield icon at the top right of a device dictates that this device is a Vault and will store all Originals and optimized versions to sync to other devices. A yellow shield shows that it needs to sync, or a white shield shows that it is in sync.
  5. The circle around the device shows how much space it has. This information is also shown in the device stats listed below the device.
  6. Selecting the device will open the Device Settings.
  7. The next section of the Devices list will show other Vaults on your Mylio account. Here, you can see:
    • The device type icon
    • The space used vs free space
    • The current status of the device
    • When the device was added to the account
    • The device’s sync status
      • Selecting the Sync Status will show you which devices to turn on to receive the media to this device.
  8. The final section of the Devices panel will show you the non-Vault devices. This includes Auto-optimized devices and devices utilizing Selective Sync to set a specific Sync Policy. Much like the Other Vaults section, here you can see:
    • The device type icon
    • The space used vs free space
    • The current status of the device
    • When the device was added to the account
    • The device’s sync status
      • Selecting the Sync Status will show you which devices to turn on to receive the media to this device.

Library Stats

Your Library stats are made up of a few different panels and tell you about your library and its contents.

  • People – How many people are tagged in your library and how many photos of each.
  • Places – How many locations you’ve visited and how many photos were taken in each location.
  • Keywords – Which keywords have been used in your library.

Additionally, Mylio has some less frequently used panels that can be toggled on by clicking the gear in the top right corner of the Dashboard and turning them on. These include:

  • Import Sessions – A list of your imports that have been made in your library.
  • Bandwidth – How much bandwidth Mylio is using when syncing your images between devices.
  • Task – A list of important tasks that Mylio is currently taking or has queued.

Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and it’s level of compatibility. File types can have five levels of compatibility:

  • Import: These file types can be imported into the Mylio library.
  • Replicate: Mylio can sync these files between devices.
  • View: Mylio can view these file types in the app. Please see Video Support, below, for additional details on how Mylio utilizes videos.
  • Edit: Mylio can make edits to these file types.
  • RAW Support: A photo’s ability to be imported into Mylio is dependent on the camera that is used to take the photo. If you are shooting in RAW, please see this list to ensure your camera is supported.

Video Support

While all versions of Mylio allow for the importing and viewing of videos, only the Android version of Mylio will play videos directly from within the Mylio application.

Mylio for Mac, Windows, and iOS will use your device’s default video viewer to playback videos. This means that some videos may not play properly if your computer’s native video viewer is not designed to play that video format. For instance, MPEG files may not play properly when synced to a Mac that has Quicktime as the native video player. Please note that changing the default video player in your operating system will not change the video playback application that Mylio uses at this time.

Android devices have a smaller range of supported videos as Android’s supported core video formats are more limited. While video files will still sync to an Android device, they may not playback as expected. To troubleshoot video playback on Android devices, please see this article.


 File Type Support

File Type
heifTRUETRUETRUETRUEMust be decoded by Apple devices
hevfTRUETRUETRUETRUEMust be decoded by Apple devices
textTRUETRUETRUETRUEFiles can be edited directly within Mylio
txtTRUETRUETRUETRUEFiles can be edited directly within Mylio
dngTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
cr2TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
nefTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
nrwTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
orfTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
rw2TRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
rafTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support
pefTRUETRUETRUETRUECamera support: http://mylio.com/support/raw-support