Tag
syncing

Troubleshooting: Unable to Sync Photos Between Devices

Mylio will transfer photos and edits between your devices whether you’re syncing just Thumbnails, Previews, or Originals. If your devices are not receiving or sending photos and edits to your other devices, follow the steps below and you should...

Understanding XMP Files

XMP files (extensible metadata platform) are an industry standard format for holding additional metadata about your files. Mylio utilizes XMP files to efficiently move edit and file information between your devices. Mylio may create an XMP file for an image...

Protecting Media to Google Drive

Mylio allows you to protect your photos to the cloud by protecting your library with Google Drive. Once this feature is enabled, any media within your Mylio Library will automatically be protected to Google Drive. If your device is lost,...

Protecting Media to Amazon Drive

Mylio allows you to easily protect your photos to the cloud by backing up your library with Amazon Drive...

Understanding Syncing with RendezVous

Mylio’s RendezVous feature allows for devices to communicate that are not on the same network by connecting them directly and securely without needing to store photos in the cloud. When syncing with RendezVous, Mylio will favor a local connection...

Known Issue: Amazon Cloud May Not Upload Large Files

In some instances, Amazon Cloud may not sync and protect files that take longer than expected to upload as it causes a timeout error with Amazon. This is a known issue with Amazon Cloud and it is recommended that users...

Known Issue: Mylio and macOS Sierra’s Storage Optimization

macOS Sierra and newer include an option that will automatically optimize storage on your local drive by removing data and storing it in iCloud. When this happens, Mylio loses access to the original file, resulting in Mylio not seeing...

Adding Additional Devices

Mylio is designed to keep all of your photos with you on all of your devices all of the time. This means that getting Mylio installed on all of your devices is an integral part of the Mylio experience....

Troubleshooting: Deleted Folder or File Reappears

In some instances, files deleted from Mylio may reappear in your library after a short time. This may happen if you are using an external drive that was once used in conjunction with Time Machine drive on Mac. This may occur even if...

Troubleshooting: Videos Not Playing Back Properly On Android Devices

Mylio for Android relies on Android’s core video playback system to play videos in Mylio. Some videos may import into Mylio and sync between devices, but not play back on Android as expected. This can include: Media plays sound...

Error Message: “Connectivity Issues with Bonjour”

Mylio uses a common background service called Bonjour to broadcast and connect devices on the same network. In some instances, Bonjour may not run properly causing your devices to not display in the Dashboard. In many circumstances, Mylio will...

Understanding Syncing with Mylio

Keeping all of your memories on all of your devices is easy with Mylio. Syncing allows each of your devices, whether it be computers, phones, tablets or external hard drives to always have the same information. Syncing also ensures...

Error Message: “Your Drive Storage Quota has been Exceeded”

If an external cloud service is being used as a protection location for your library, Mylio will protect all original images to this location. By default, this service may not include enough data to protect your full Mylio Library....

Troubleshooting: Mylio Action “Moving folders / files on disk” or “Sending to…” is Constantly Displayed in Activity Panel

This article may help Mylio fix syncing issues if your library is exhibiting any of this behavior: Mylio displays Moving Files on Disk continuously in the sync panel with no progress or with looping progress. Mylio displays Moving Folders...

Troubleshooting: Fixing Unprotected Images

In some circumstances, Mylio may display images as unprotected in the Protection Status bar or the Sync panel. This means that your photos are not on multiple devices and are susceptible to data loss. If some images are listed as unprotected,...

Troubleshooting: Blank Black or Gray Squares In Mylio

When first using Mylio, or while adding new photos to Mylio, you may see blank black or gray squares (called ghost images) in place of your photos. This happens if Mylio has not fully synced and is still receiving...

Error Message: “Your device only has a Thumbnail of this photo, which can’t be edited.”

If you receive the message “Your device only has a Thumbnail of this photo, which can’t be edited.” when trying to edit a photo, this may mean the device you are currently using does not have the proper Sync Policy...

Error message: “Storage available to Mylio is almost full”

At times, Mylio may display the error message “Storage available to Mylio is almost full”. This banner indicates that the drive in which Mylio is saving photos may be running out of space. If you are receiving this error...

Adding a NAS or USB Vault

Protecting your original files on a NAS or USB device is an easy way to gain an extra level of protection in Mylio...

The Mylio Dashboard

The Mylio Dashboard is your one view to fully understand everything about your Mylio Library. From your library’s media count to your device’s sync status, the Mylio Dashboard is full of fun and practical information to help you keep...

Mylio Hotspot

This feature allows Mylio to create a private network when there is no internet access (or syncing is not available on the current network) and have Mylio sync...

Sync On Demand

Sync on demand allows photos that are stored at a lower quality seamlessly sync with another connected, local device with a higher quality version of that photo automatically...

Understanding Show TPO

Show TPO is a quick and easy way to view and change Sync Policies for the device you are currently using without using the Sync panel. In using Show TPO, each photo and folder will have its Sync Policy displayed directly...

Mylio Quick Start Guide

Click here to download a printable version of this guide. Welcome to Mylio – the new home for all of your photos, videos and documents. This guide will teach you the basics of Mylio and walk you through the...

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