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Windows

Mylio Change Log and Version Release Notes

Updated: October, 1st, 2019 Version: 3.5 Mac Build: 5815 Windows Build: 5815 iOS Build: 5815 Bugs: Fixes a bug that was causing Mylio to crash when importing images from certain cameras. Please note this does not add additional camera...

What’s New in Mylio?

Hello! ¡Hola! Bonjour! Mylio has gone global! We’re translated into both Spanish and French, with more languages to come soon. You can adjust your preferred language in Mylio’s appearance settings. We’ve Upgraded to Notifications: Instead of banners, Mylio’s new...

Troubleshooting: Mylio System Requirements

 Mac Macs that include a Core i5 processor or better 64 GB Harddrive 8 GB of RAM (16 GB recommended) Windows DirectX 11 Capable GPU 512 mb GPU RAM 64 GB Harddrive 8 GB of RAM (16 GB recommended)...

The Menu Bar

While most everything can be changed from Mylio’s interface, there are some controls that are specific to the macOS or Windows versions of Mylio. These options are generally found within Mylio’s menu bar. The menu bar in Mylio works...

Protecting Media to Google Drive

Mylio allows you to protect your photos to the cloud by protecting your library with Google Drive. Once this feature is enabled, any media within your Mylio Library will automatically be protected to Google Drive. If your device is lost,...

Exporting Videos on a Computer or Tablet

Mylio allows you to export videos directly from Mylio, letting you quickly and easily share your favorite videos with family members and friends. Select the videos you want to export by opening the video or selecting it in Grid view....

Sharing Original Files on a Computer

Mylio allows you to quickly and easily export images that are part of your library. These can then be used in other image editing programs or shared with others. Select the images you wish to export. You can also...

Printing Photos on a Computer or Tablet

Mylio’s print feature allows you to edit your image size settings within the print screen in order to streamline the process. Select an image that you would like to print. Select the Share icon at the bottom of Mylio. The...

Importing Photos From a Camera or SD Card

Mylio will automatically detect if a camera or SD card has been plugged into your system. Once detected, the import option for your device will open automatically.  If a camera or SD is connected and you are not prompted...

Exporting Photos to a Folder for Sharing Outside Mylio

Mylio allows you to quickly and easily export images that are part of your library. These images can be shared with social media, websites, or printing services that are not part of Mylio’s built-in share options. Select the images...

Known Issue: Amazon Cloud May Not Upload Large Files

In some instances, Amazon Cloud may not sync and protect files that take longer than expected to upload as it causes a timeout error with Amazon. This is a known issue with Amazon Cloud and it is recommended that users...

Error Message: C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions… is either not designed to run on Windows or it contains an error

Windows 10 may display the error message: “C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.2512.0_x64_8wekyb3d8bbwe\x64\hevcdecoder_store.dll is either not designed to run on Windows or it contains an error. Error status 0xc0000428” if you are attempting to import HEVC video files into Mylio on a Windows 10...

Signing Up for Mylio On Your Computer

Signing up for Mylio on a Mac or Windows PC. Please ensure you already have Mylio downloaded and installed. There are two ways to sign up for a Mylio account...

Troubleshooting: Moving the Location of Your Mylio Library

In some instances, your photo library may be much larger than your computer can store or may have been placed in an undesirable location during set-up. Luckily, Mylio can make it easy to free up space on your computer...

Editing Mylio Photos in Other apps

Mylio includes an advanced set of editing tools to fully edit your photo. However, in some instances, you may want to use another photo editing application that you currently have installed. Luckily,  Mylio makes it easy to open up...

Updating Mylio

In some instances, you may be required to manually update your Mylio client. Updating Mylio is an easy process that will not result in any data loss. Please see your operating system below to learn how. Visit https://mylio.com/download to...

Error Message: “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer” on Windows

Some Windows users may receive the error message “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.” when launching Mylio. If you receive this error message it may be because...

Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine

Mylio, like most applications, has four main parts: The application, the content, the application data, and the account. This article will show you how to remove individual parts of Mylio from your machine in instances where you might want to...

Error Message: “The Mylio catalog on this device needs to be repaired.”

When using Mylio, your catalog may become corrupted for a variety of reasons including unclean shutdowns and application/computer crashes. Mylio’s catalog recovery tool can rebuild your local catalog (or one on an attached external hard drive/NAS device) by comparing and...

Troubleshooting: Unable to email on Windows 10

In some instances, users on Windows 10 may be unable to email photos or other media from within Mylio. You may receive an error message “No default mail client”, or similar. This issue is caused by Windows 10 being...

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes. If you are experiencing crashes...

Error Message: “Connectivity Issues with Bonjour”

Mylio uses a common background service called Bonjour to broadcast and connect devices on the same network. In some instances, Bonjour may not run properly causing your devices to not display in the Dashboard. In many circumstances, Mylio will...

Error Message: “Your Drive Storage Quota has been Exceeded”

If an external cloud service is being used as a protection location for your library, Mylio will protect all original images to this location. By default, this service may not include enough data to protect your full Mylio Library....

Troubleshooting: NAS Continually Shows as Offline

Mylio’s relationship with NAS devices is not unlike that of a USB device, though it does not allow for the switching of host computers. This means that, when setting up a NAS, you are dictating that the device used to...

Troubleshooting: Setting Up Mylio On a Replacement Computer or a Fresh Install

Mylio is designed to keep all of your devices in sync, and thus contains a catalog which is constantly updated when Mylio is open and running. Because of this, restoring Mylio after a fresh operating system install, or restoring Mylio...

Importing From a NAS

If your photos are stored on a networked hard drive, or a NAS, you may wonder what the best import option is for you. Mylio’s Add NAS Vault command allows for any photo added into Mylio to automatically be sent...

Troubleshooting: Format External Drives to Work With Mylio

External drives allow for many different configurations that may work in some situations but not others. This guide will walk you through the basics of reformatting a drive and how to best format it for your setup. Types of...

Troubleshooting: Understanding Mylio’s Advanced Setup Options

When signing into Mylio for the first time some users may wish to alter some of Mylio’s automatic setup options. While importing, you’ll be given the option to utilize Mylio’s advanced options. Location of Mylio Folder – Select the location...

Auto-Folder Organizing

Organizing your files by hand can be time consuming and tedious. Luckily with Mylio you can have your photos' metadata scanned and split into folders automatically...

Known Issue: Kaspersky / Panda Antivirus Prohibit Installation and Updating

Certain Windows users may receive warnings from their anti-virus software that Mylio is a threat to their machines. Currently, we have recorded instances for this for both Kaspersky Antivirus and Panda Antivirus. If you are installing or updating Mylio...

Set Desktop Photo

Mylio makes it easy to set your desktop’s background image to any photo that you are currently viewing in Mylio. Here is how: Open Mylio and locate the photo you wish to make your background image. Select the share...

Downloading and Installing Mylio on Your Computer

Downloading and installing Mylio for your Windows or Mac OS X computer.

Troubleshooting: Updating Mylio

Keeping Mylio up to date means that you always have the newest features and tools at your fingertips. If an update for Mylio is available, you will be prompted to install the update automatically. If you decline to update...

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