Information Regarding the Removal of Mylio Cloud

The following guide will cover how to ensure your media is protected on devices that are not the Mylio Cloud and a list of alternative cloud storage options in Mylio.

Please note that this change does not affect Mylio Free users.

Please note that these steps should be completed on a traditional computer in Mylio’s Desktop interface.

Important Dates

  • April 12th, 2017 – Users will no longer be able to upload to the Mylio Cloud.
  • May 31st, 2017 – Users will no longer be able to download from the Mylio Cloud. All data must be retrieved from the Mylio Cloud before this date.
  • October 1st, 2017All user data will be deleted from the Mylio Cloud.

Do I have data in the Mylio Cloud?

You can easily see if you have any data in the Mylio Cloud by consulting the sync panel…

  1. Open Mylio and ensure the Details Panel on the right side is open and select the sync panel with the two arrows in the top right.
  2. Within the Navigation Panel, double click on ‘Folders’ to deslect any media.
  3. Locate the Mylio Cloud within the Sync Panel. It should be listed as the last device.
  4. Mylio will display green, yellow or gray bars under the Mylio Cloud. These bars represent the photos you may have stored in this location. If the ‘Originals’ bar under the Mylio Cloud device is green, or partially green, you have data stored in the Mylio Cloud.

Mylio Cloud in Sync Panel - Cloud Storage
If the bars are green under “Original” then you have data stored in the Mylio Cloud.

Mylio Cloud in Sync Panel - No Files
If the bars under “Original” are gray then you have no data stored in the Mylio Cloud.

How to verify protection status and retrieve any cloud only media

In the case that you have data stored in the Mylio Cloud, it is important to verify that this data also exists on other devices.

  1. Perform a full sync of Mylio so that all devices are up to date.
  2. Within the Navigation Panel, double click on ‘Folders’ to deslect any media.
  3. Verify that at least one other device in the sync panel has a full, green bar under ‘Original’.
  4. If no other device has a full,  green bar under ‘Original’, adjust the sync policy of a device that can hold all originals to want all originals. If you do not have a device that can hold all originals, you will need to add a protection device.

How to manually remove your data from the Mylio Cloud

If all originals are stored on another device you can adjust the sync policy of the Mylio Cloud to not want any files…

  1. Open Mylio and select the Device Map at the top of the Navigation Panel. If you do not see the device map, select the word ‘Devices’ at the top of the Navigation Panel.
  2. Select ‘Mylio Cloud’. If Mylio Cloud is not listed, then you have no data stored to remove.
  3. Select ‘Device Settings’.
  4. Select ‘Default Photo Size & Quality’.
  5. Select the top option, ‘None’.
  6. Select ‘Apply’ or ‘Reset Sync Policies’ to stop uploading media to the cloud. If asked, select ‘Ovewrite existing policy’.

Mylio Cloud as a Shuttle

Mylio’s shuttle feature allows you to use the cloud to move photos between two devices that are not on the same network. As the Mylio Cloud will no longer be available as a storage destination, it should be removed as a Shuttle as well.

  1. Using the sync panel, check to see if any device is being used as a shuttle. You can do this by looking for the unique shuttle icon that replaces the traditional device icon.Mylio Cloud in Sync Panel - Shuttle Feature
  2. If a device is being used as a shuttle, select the device’s icon to open the device’s settings.
  3. Select ‘Shuttle’ to open the Shuttle settings.
  4. Ensure that ‘Mylio Cloud’ is not selected as a destination. If it is, deselect it.

Additionally, we’ll want to check to ensure that The Mylio Cloud is not being used a shuttle for other devices…

  1. Locate the Mylio Cloud device in the sync panel.
  2. Click on the cloud icon to the left of ‘Mylio Cloud’.
  3. Ensure that ‘Shuttle’ is OFF. If ‘Shuttle’ is ON, select ‘Shuttle’ and uncheck all destinations.

Alternatives to using the Mylio Cloud

Mylio has many features that replace the current functionality of the Mylio Cloud. These features allow for syncing between networks, cloud storage, and additional protection.

  1. Protection Devices – in most cases, adding a USB or NAS device can offer similar protection to that of the cloud. Keeping three copies of your media on three different devices in two different locations ensures that your memories are protected from hardware failure and natural disasters.
  2. Cloud Storage – Mylio integrates directly with Google Drive and Amazon Drive to protect your images to these services. These alternatives can be setup within Mylio so that any new photo or video added to Mylio will be directly sent to these services in full 256 AES encryption.
  3. RendezVous – if syncing photos between different networks is your priority, then Mylio’s RendezVous option may help connect two devices on different networks and allow syncing.
  4. Shuttle – both Amazon Drive and Google Drive can be used as a cloud-based shuttle in place of Mylio Cloud. If your full library is being stored in these locations then a shuttle may not be necessary.
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