Mylio Support
View our tutorials, troubleshooting, and tips to get the most out of Mylio.
View our tutorials, troubleshooting, and tips to get the most out of Mylio.
Learn the ins and outs of Mylio and rediscover your photos all over again with these tutorials. Or troubleshoot any issues with the Mylio troubleshooting articles database.
Getting Started 
Customize Mylio’s Appearance
Toggle Scrollbars On or Off
The Actions Menu
The Mylio Clipboard
The View Menu
The Filter Bar
The Search Bar
The Mylio Dashboard
The Menu Bar
The Rating Bar
The Quick Actions Bar
The Details Panel
An Overview of Mylio’s Interface
New to Photo Management Software
Coming from Lightroom
Coming from Aperture
Coming from iPhoto
Coming from Apple Photos
Using the Mylio Setup Wizard
Managing Mylio Account Details
Setting Up Mylio for Multiple Users on One Mac or PC
Signing Out and Removing a Mylio Device from Your Account
Signing In to Mylio
Mylio Cost and Plans
Signing Up for Mylio with Facebook
Downloading and Signing Up for Mylio On Your Mobile Device
Signing Up for Mylio On Your Computer
Downloading and Installing Mylio on Your Computer
What is Mylio?
Tips for Getting the Most Out of Mylio
Mylio Quick Start Guide
Importing 
Open Photos in Mylio from Other Apps on iOS
Importing and Manipulating PDFs
Importing Photos Individually or In Groups
Advanced Import Options
Importing Photos From a Camera or SD Card
Importing Photos From Media Library On Android
Importing Photos From iOS Camera Roll
Importing Google Photos and Picasa Photos
Importing Aperture Library Photos
Importing iPhoto Library Photos
Importing Apple Photos Library
Importing From a NAS
Importing Flickr photos
Importing Facebook Photos
Importing from an External Drive
Import with Source Folders
Importing with Copy
Syncing & Protecting 
Mylio Hotspot
Sync On Demand
Store Mylio on an SD Card on Android Devices
Protecting Media to Google Drive
Protecting Media to Amazon Drive
Adding Additional Devices
Adding a NAS or USB Vault
Setting Custom Device Sync Policies
Device Settings
Understanding Syncing with Mylio
Organizing 
Moving Files and Folders
Understanding Safe File System Delete
Guest Mode
Creating Slideshows
Remove vs. Delete
Free Up Space on Camera Roll or Media Library
Show in Finder / Show in File Explorer
Auto-Folder Organizing
Auto-File Renaming
Adding and Editing Keywords
Setting Capture Dates For Photos Without an Exact Date
Adjusting Time and Date for Photos or Sets of Photos
Understanding Auto-Advance
Editing Metadata
Renaming Files
Set Folder, Album, or Event Cover
Face Recognition
Confirm Drag and Drop Action
Understanding Flutter
Duplicating Files
Hiding Specific Folders or Media from Life Calendar™
Customizing Calendar View
Understanding Linked Calendars
Creating, Editing, and Viewing Events
Understanding Life Calendar™
Understanding Map View
Understanding People View
Understanding Calendar View
Understanding Album View
Understanding Folder View
Editing 
Understanding XMP Files
Reset All Edits
Creating and Using Presets
Copy and Paste Edits
Rotating Photos
Fixing Red Eye
The Crop Tool
Auto-Enhance Photos
Editing with Tone Tools
Adjusting White Balance
Using the Histogram
Popular Uses for Brushes
How to Use Brushes
Understanding Brushes
Other Apps 
Editing Mylio Photos in Other apps
Mylio and Cloud Synchronization Services (Dropbox, OneDrive, Box)
Mylio and CaptureOne
Sharing 
Changing Export and Sharing Options on a Tablet
Set Desktop Photo
Exporting Photos with a Watermark
Exporting Slideshows as Videos on a Computer
Sharing Original Files on a Computer
Exporting Videos on a Computer or Tablet
Printing Photos on a Computer or Tablet
Exporting Photos to a Folder for Sharing Outside Mylio
Exporting Photos to Flickr on a Computer or Tablet
Emailing Photos on a Computer or Tablet
Changing Export and Sharing Options on a Phone
Printing Photos on a Phone
Sharing Photos to Instagram on a Phone
Sharing Photos to Flickr on a Phone
Sharing Photos to Facebook on a Phone
Emailing Photos on a Phone
Sharing Photos on a Phone
Additional
Getting Started
Troubleshooting: Resetting and Starting Mylio Over
Understanding Mylio for iOS and Android
Troubleshooting: Understanding Mylio’s Advanced Setup Options
Troubleshooting: How to Reset Educational Messages
Error Message: “You have reached your maximum device limit”
Known Issue: Kaspersky / Panda Antivirus Prohibit Installation and Updating
Troubleshooting: Deleting an Account
Troubleshooting: Updating Mylio
Troubleshooting: Mylio and Privacy
Troubleshooting: Reset Mylio password
Troubleshooting: Password Policy
Troubleshooting: Mylio System Requirements
Troubleshooting: Countries Where Mylio is Available
Importing
Known Issue: Some or All Media Not Importing From Flickr
Troubleshooting: Images Display In iOS Photos but Not In Mylio
Troubleshooting: Mylio and Apple’s Live Photos
Error Message: “You have reached your photo limit”
Troubleshooting: Signing in With a Different Facebook / Social Account
Error message: “Storage available to Mylio is almost full” on mobile device that has storage available
Error message: “Disk Storage Full”
Troubleshooting: Files Skipped During Import
Troubleshooting: Photos Library Shows as 0 Photos When Running Photos Import
Troubleshooting: iPhoto Library Not Listed or Greyed Out When Trying to Import
Troubleshooting: Using Mylio with iCloud Photo Library
Troubleshooting: RAW Camera Support
Troubleshooting: File Type Support
Troubleshooting: Importing Apple Photos, iPhoto, or Aperture Libraries to a Computer That Does Not Have Enough Internal Storage
Troubleshooting: HEIF and HEVF (Apple’s High Efficiency Formats)
Troubleshooting: Corrupt or Unsupported Files
Syncing & Protecting
Troubleshooting: Re-provision an External Drive as a Mylio Device
Troubleshooting: Mylio Action “Moving folders / files on disk” or “Sending to…” is Constantly Displayed in Activity Panel
Troubleshooting: Fixing Unprotected Images
Troubleshooting: Add External Drive Window Displaying Randomly
Troubleshooting: NAS Continually Shows as Offline
Troubleshooting: Setting Up Mylio On a Replacement Computer or a Fresh Install
Troubleshooting: Blank Black or Gray Squares In Mylio
Troubleshooting: Unable to Sync Photos Between Devices
Error Message: “Editing is not possible without a Preview or Original”
Troubleshooting: Format External Drives to Work With Mylio
Troubleshooting: What is Cache and How Do I Clear It?
Error Message: “Your Drive Storage Quota has been Exceeded”
Error Message: “Connectivity Issues with Bonjour”
Troubleshooting: Mylio Utilizes More Storage Than Expected on Android SD Card
Mylio is Running in the Background
Organizing
Troubleshooting: Reset Faces On Specific Image
Troubleshooting: Folder(s) Say Missing on Cover
Troubleshooting: Deleted Folder or File Reappears
Troubleshooting: Videos Not Playing Back Properly On Android Devices
Error Message: “Too many folders”
Editing
Troubleshooting: Open With… Function Does Not Contain Expected Application
Troubleshooting: Edit in Lightroom Does Not Work
Troubleshooting: Reset Editing Presets to Default State
Troubleshooting: Blue or Red Graphical Distortion On Image
Sharing
Troubleshooting: Unable to Email PDF on Windows 8
Troubleshooting: Understanding Photo DPI / PPI
Troubleshooting: Unable to email on Windows 10
Additional
Troubleshooting: Moving the Location of Your Mylio Library
Keyboard Shortcuts Master List
Error Message: “This feature is not available in your version of Mylio”
Troubleshooting: Mac Laptop Continues to Run When Mylio Is Running and Lid Is Closed
Error Message: “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer” on Windows
Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine
Error Message: “The Mylio catalog on this device needs to be repaired.”
Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU
Mylio Change Log and Version Release Notes
Error Message: “Failed to get access to path.”
No Sound on Video Playback
Updating Mylio
Error Message: C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions… is either not designed to run on Windows or it contains an error
Mylio for iOS Taking Up Large Amount of iCloud Space
What’s New in Mylio?
Troubleshooting: Understanding Mylio’s Support Options
Troubleshooting: Send Info to Mylio
Known Issues
Known Issue: Facebook Albums Containing Videos Not Importing
Known Issue: Cannot import Photos Library using macOS Sierra
Known Issue: Amazon Cloud May Not Upload Large Files
Known Issue: Mylio and macOS Storage Optimization
Known Issue: Search modifiers may not return expected results
Known Issue: Mylio for iOS Does Not Export All Selected Images When Saving to Camera Roll
Our team is here to help. From the big questions to the tiny details, we've got you covered.
Michael moved to Seattle in 2015 after growing up in the Chicago suburbs. He looks to provide support using a background in customer service and graphic design. Keeping things simple, clean, and easy to follow is Michael’s guiding light for all jobs. He uses Mylio to organize photos and videos shot on his iPhone and GoPro and sync across Mac, Windows, and iOS. Outside of work Michael can be found at his CrossFit box, Seattle Sounders matches, or enjoying outdoor activities with his dog Jackson.
Matthew transplanted to the Pacific Northwest in the Fall of 2013 from Philadelphia, where he was born and raised. He spent most of his time on the playground, but one day a couple of guys who were up to no good started making trouble in the neighborhood. Matthew decided he needed to venture elsewhere and learned about the 7 Wonders of the Digital World, where his journey took him to see sages and monks that imbued upon him technical knowledge and customer service. While not saving the world from the terrors of Stuff Not Working, Matthew spends his time hiking, camping, biking and acting like a tourist in his own city. He also specializes in Cast Iron cooking.
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Troubleshooting