Mylio Photos

Troubleshooting: Windows Installation Fails

Troubleshooting

Reset Mylio Photos on a Device

Slow performance, high resources, or computer slowdowns

Red or Blue accents on images (clipping)

Format External Drives to Work With Mylio Photos

Black or Gray Squares In Mylio

General

Troubleshooting: Unable to Sync Photos Between Devices

Troubleshooting: Unprotected Images

Troubleshooting: “Moving folders/files on disk” or “Sending to…” is Constantly Displayed in Activity Panel

External drive on macOS is visible on Finder but not visible to the Mylio Photos application

Troubleshooting: External drive does not appear in Mylio Photos app

Troubleshooting: Temporary Sync Conflicts Folder

Troubleshooting: SyncCollection Includes Photos Outside of Criteria

Syncing

Troubleshooting: Files Skipped During Import

Troubleshooting: Viewing HEIC & HEIF in Mylio Photos (Windows)

Troubleshooting: Importing iPhoto or Aperture Libraries to a Computer That Does Not Have Enough Internal Storage

Troubleshooting: New media is not imported on Android

Importing & Adding Media

Troubleshooting: Missing Folder(s) alert

Troubleshooting: Can't see media files after updating to Mylio Photos v24

Troubleshooting: Mylio InBox

Troubleshooting: Photo DeDupe Failed Verification

Organizing

Troubleshooting: Mylio Photos Utilizes More Storage Than Expected on Android SD Card

Mylio for iOS Taking Up a Large Amount of iCloud Space

Error Notification: Storage Quota Exceeded

Error: Storage available to Mylio is almost full (mobile)

Error: Mylio Drive+ Setup Required

Notification: Cache using significant storage

Troubleshooting: Disk Storage Full, Unable to Clear Cache

Storage

Error when logging in using SSO (Google, Apple, Microsoft or Facebook ID)

Performing a Catalog Repair

Error Notification: "The Mylio Photos Catalog on this device needs to be repaired."

Error Message: “Failed to get access to path.”

Error Message: “Editing is not possible without an Optimized Image or Original”

Error Message: “Editing is not possible without a Preview or Original”

Error message in the Mylio Photos app that a catalog upgrade failed with the reason Upgrade No Longer Supported.

Error Message - Upgrade No Longer Supported

Troubleshooting: Advanced Catalog Repair

Error Notification: Disk Storage Full

Error Message: All originals for a duplicate set must be present to automatically deduplicate media

Troubleshooting: Upgrade Needed Notification

Troubleshooting: Verbose Log Capture Notification

Error Messages

Known Issue:  DNG 1.7

Steps to try if your mobile phone or tablet is crashing consistently

Known Issue: Crashing on Mobile Devices

Known Issue: Thumbnails Appear as White Squares

Microsoft OneDrive added as a cloud service is showing as Offline

Known Issue: OneDrive Showing as Offline

Known Issues

Ask Our Community

Ask Our Product Forum

Mylio Photos Home

Product Manual

Find answers and get help from Intercom Support and Community Experts

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