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Troubleshooting: Missing Tools or Icons in Mylio Photos

If tools, icons, or menu options seem to be missing in Mylio Photos, it’s usually not a bug. In most cases, this happens because you’re viewing your library in a restricted Space, using a limited Workflow, or accessing the account with limited permissions.

This article walks through the most common causes and how to fix them.

Common Reasons Tools May Be Missing

You’re in a Space with limited access

Spaces can be configured to show only specific views, folders, or tools. If you switch into a Space designed for sharing or focused workflows, some tools may be hidden on purpose.

You’re using a Workflow that hides tools

Workflows control which tools are visible. Some workflows are designed to simplify the interface by hiding advanced or less-used tools.

You’re a guest on someone else’s account

If you’re part of a Family or Team plan and accessing someone else’s library, your permissions may be limited. This can restrict which Spaces, views, and tools you can see or use.

How to Fix the Issue

Step 1: Check your account role

  • If you are not the account owner your access may be limited by design. Contact the account owner or administrator and ask them to review your permissions or Space access.

  • If you are the account owner, continue with the steps below.

Step 2: Switch back to the Everything Space

  1. Open the Spaces selector.

  2. Choose Everything.

  3. If prompted, enter your Master Passcode.

The Everything Space provides full access to your entire library and all available tools.

Step 3: Switch to the All Tools Workflow

  1. Open the Workflow selector.

  2. Choose All Tools.

This ensures that no tools are hidden by workflow restrictions.

Step 4: Reset all views (recommended)

If you’re still missing tools or aren’t sure what changed, resetting views is the fastest fix.

  1. From the operating system menu bar, choose View.

  2. Select Reset All Views and enter your Master Passcode if needed.

This will:

  • Return you to the Everything Space

  • Switch to the All Tools Workflow

  • Clear any active QuickFilters

Summary

Missing tools or icons in Mylio Photos are almost always caused by:

Switching back to the Everything Space, selecting the All Tools Workflow, or using Reset All Views will usually resolve the problem in seconds.