Frequently Asked Questions (FAQ)

Mylio counts traditional computers as devices that count against your device limit. This means that external hard drives, NAS devices and cloud storage services do not count against your overall device limit. Additionally, iOS and Android devices can be added to your account, up to 12 devices. So, in total, Mylio Premium members can have 5 computers, 7 iOS/Android devices, and an unlimited number of external drive, NAS device, and cloud storage protection locations.

If you require technical support please email support@mylio.com explaining your issue. If necessary, our team can set up a time to have a support agent contact you via phone or remote session. Better yet, your issue may be easily resolved in a few simple steps that we can outline in an email. Please note: Mylio Support does not have an incoming phone number.

No. Mylio is not compatible with iCloud Photo Library at this time.

More information on Mylio and iCloud can be found here.

Mylio is a free application that offers two subscription plans for individuals who have many photos, many devices to sync, or are interested in advanced features.

Information on Mylio’s plans can be found here.

XMP files are a “sidecar” file that Mylio creates when changes have been made to your photos. Because Mylio is non-destructive, your originals will not be changed. Instead, changes will be recorded to the XMP file and the XMP file changes are applied to your original image.

XMP files are a standard for recording metadata for images and are used by many applications. Changes made in Mylio can be read by any application that utilizes XMP files.

If you wish to apply metadata to the original (non-raw) image, you can do so with Mylio’s “Save Metadata to File” option. This option is part of Mylio Premium and Max only.

Mylio supports a growing number of file types. A full list of currently supported files can be found here.

A list of all supported cameras can be found here. We are always working to support new cameras – if yours is not listed please contact our support team.

If you are using Lightroom in conjunction with Mylio you may be interested in using Display Images to ensure Lightroom and Mylio images look the same.

Folders are Mylio’s primary means of organizing your images. Folders in Mylio are representations of folders on your actual computer, so any difference made in Mylio will be reflected on your images and files system. This is valuable as it means your organization changes are not reliant on Mylio, the changes you are making are able to be accessed outside of Mylio.

Albums are Mylio specific organization of your images. While every image must be in a folder, albums allow you to have a secondary organization. Adding a photo to an album does not duplicate the image, but simply makes a reference to the image in its original folder.

For example, you have a birthday party every year. Each of these birthdays are in their own folder, called “37th Birthday”, “38th Birthday”, “39th Birthday”, etc. These include all of your images from each of your birthdays. However, for your 40th Birthday, you want to make a collection of all of your favorite images from your past birthdays. You can then create an album called “Birthday Favorites” and choose the best images from the folders to populate the album. Your birthdays are still organized by year, but your album contains choice photos from each folder.

More information on Folders can be found here.

More information on Albums can be found here.

If you wish to utilize the cloud, Mylio works with certain cloud providers to offer cloud protection.

Mylio has many different ways that it can import your images. These include…

• Copy images from your computer
• Reference images on your computer
• Copy from external drive
• Reference images on external drive
• Copy from NAS
• iPhoto, Photos, and Aperture
• Google Photos and Picasa
• Flickr
• Facebook
• iOS and Android phones and tablets
• Lightroom

Mylio does not store your information on the web, only on your local devices. This means that your photos are accessible from the Mylio application and not from the web. Mylio’s website does allow you to log in, but this is only to alter your account information.

To download the Mylio application and see your photos, click here.

Mylio is a photo management application that is designed to keep all of your photos on all of your devices without the need for the cloud. Mylio syncs your devices over your local network, so any changes made to one device (new photos, edits, organization) are quickly and securely shown on all of your devices. Mylio helps ensure your photos are protected, organized, and with you all of the time.

More information can be found here… 

Changes to your Mylio account can be made by visiting your account page. Here you can change or view your…

• Mylio Email
• Mylio Password
• Mylio Subscription Level
• Billing Information
• Device List
• Reset Account
• Delete Account
• Billing History
• Additional Account Details

More information on Mylio’s account page can be found here.