Frequently Asked Questions (FAQ)

If you are unable to find the answers to your questions in this FAQ, our Community Forum, or other areas of our support site, please email support@mylio.com explaining your issue. If necessary, our team can set up a time to have a support agent contact you via phone or remote session. Better yet, your issue may be easily resolved in a few simple steps that we can outline in an email rather than waiting to schedule time with us for a call. Please note: Mylio Support does not have an incoming phone number.

A list of all supported cameras can be found here. We are always working to support new cameras – if yours is not listed please see this Community Forum topic.

Mylio is a photo management application that is designed to keep all of your photos on all of your devices without the need for the cloud. Mylio syncs your devices over your local network, so any changes made to one device (new photos, edits, organization) are quickly and securely shown on all of your devices. Mylio helps ensure your photos are protected, organized, and with you all of the time.

More information can be found here… 

Changes to your Mylio account can be made by visiting your account page. Here you can change or view your…

• Mylio Email
• Mylio Password
• Mylio Subscription Level
• Billing Information
• Device List
• Reset Account
• Delete Account
• Billing History
• Additional Account Details

More information on Mylio’s account page can be found here.

Mylio is not fully compatible with iCloud Photo Library at this time but there is a specific configuration for iOS devices to use both iCloud Photo Library and import camera rolls to Mylio. There is no integration with iCloud Drive or iCloud Photo Library to add them as Mylio devices.

More information on using Mylio and iCloud can be found here.

Mylio is a free application that offers subscription plans for individuals who have many photos, many devices to sync, or are interested in editing RAW file format photos.

Information on Mylio’s plans can be found here.

XMP files are a “sidecar” file that Mylio creates when changes have been made to your photos. Because Mylio is non-destructive, your originals will not be changed. Instead, changes will be recorded to the XMP file and the XMP file changes are applied to your original image.

XMP files are a standard for recording metadata for images and are used by many applications. Changes made in Mylio can be read by most applications that utilizes XMP files.

If you wish to apply metadata to the original (non-raw) image, you can do so with Mylio’s “Save Metadata to File” option.

Mylio supports a growing number of file types. A full list of currently supported files can be found here.

Mylio counts traditional computers as devices that count against your device limit. This means that mobile phones and tablets, external hard drives, NAS devices, and cloud storage services do not count against your overall device limit.

If you are using Lightroom in conjunction with Mylio you may not see edits made by Lightroom to XMP files. The unedited Original may be displayed in Mylio instead.

If you wish to utilize the cloud, Mylio works with certain cloud providers to offer cloud protection.

Mylio has many different ways that it can import your images. These include…

• Copy images from your computer
• Reference images on your computer
• Copy from external drive
• Reference images on external drive
• Copy from NAS
• iPhoto, Photos, and Aperture
• Google Photos and Picasa
• Flickr
• Facebook
• iOS and Android phones and tablets

Mylio does not store your information on the web, only on your local devices. This means that your photos are accessible from the Mylio application and not from the web. Mylio’s website does allow you to log in, but this is only to alter your account information.

To download the Mylio application and see your photos, click here.