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Zoom Setup for Your Support Session (Mac & Windows)

Updated October 24, 2026

Please take a few minutes before your session to get Zoom ready.

What You’ll Need

  • A Mac or Windows computer with Mylio Photos installed, or ready to install
  • An internet connection
  • A microphone (we recommend headphones with a built-in mic)

1. Install Zoom

  1. Go to https://zoom.us/download
  2. Download the Zoom Workplace desktop app. Please use the desktop app rather than joining from a web browser.
  3. Open the file and follow the setup steps

2. Join Your Meeting

  1. Click the meeting link we sent you. Or, open Zoom, click Join, and enter the Meeting ID.
  2. Enter your name.
  3. Choose whether to turn your video on. Video is optional.

Learn more about joining a meeting: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063407

3. Set up your audio

  1. When asked, click Join with Computer Audio.
  2. If you’re using headphones, connect them now.
  3. Click the arrow next to the Mute button and check that the right microphone and speaker are selected.
  4. Make sure you’re not muted.

If we can’t hear you: your computer may be blocking Zoom from using the microphone.

  • Mac: System Settings > Privacy & Security > Microphone, then turn on Zoom.
  • Windows: Settings > Privacy & security > Microphone, then turn on microphone access for desktop apps.

Learn more about testing your audio:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078476

4. Share Your Screen

  1. In the meeting, click Share (or Share Screen).
  2. Choose the screen or app window you want to share.
  3. Click Share.

Mac only: give Zoom permission to share your screen

  1. Open System Settings > Privacy & Security > Screen & System Audio Recording. On older versions of macOS, this is called Screen Recording.
  2. Turn on Zoom.
  3. If you’re asked to, quit and reopen Zoom.

Learn more about sharing your screen: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060596

Quick pre-session checklist

  • The Zoom desktop app is installed and opens
  • (Mac) Zoom is allowed to record the screen and use the microphone
  • You can join a meeting
  • Your microphone and speakers work
  • Screen sharing works
  • Your camera works (optional)

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