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FAQ
Common questions about features, pricing, and benefits of Mylio Photos and Mylio Photos+.
Common Questions
- How much does Mylio Photos+ cost?Find current prices for Mylio Photos Personal and Business Plans
- What is Mylio Photos?Mylio Photos is a photo and video management app that helps you organize your library and keep it safely synced across all your devices, putting you in control of your memories with private, local-first storage.
- Is Mylio Photos easy to use?Mylio Photos is designed to be user-friendly and intuitive.
- Where can I download the Mylio Photos software?Mylio Photos is available for download on the most popular computer, tablet, and smartphone operating systems: Windows, macOS, iOS, and Android.
- Can I try Mylio Photos+?You can try all of the Mylio Photos+ benefits for 7 days.
- Who is Mylio Photos for?Mylio Photos is perfect for anyone who loves their photos, whether you're a photographer, blogger, traveler, or family historian. It's an all-in-one solution to browse, organize, improve and enjoy your precious memories.
Benefits of Mylio Photos+
- Does Mylio Photos+ have a Backup feature?Mylio Photos+ can automatically protect your media library.
- Can I edit photos in Mylio Photos?Mylio Photos makes it easy to edit your photos.
- Can I organize my scanned photos in Mylio Photos?Mylio Photos is a great tool for organizing your scanned photos.
- What is the SafeShare feature in Mylio Photos?SafeShare helps you protect your privacy by providing an easy option to remove your personal information from photos before posting them online.
- How do I organize my photos and videos in Mylio Photos?Organizing your photos and videos in Mylio Photos is simple.
- What are XMP files?XMP files are “sidecar” files that Mylio Photos creates when changes have been made to your photos.
- Can Mylio Photos+ help me to get rid of duplicates?Mylio Photos+ can help you find and remove duplicate photos in your library.
- Can Mylio Photos help me free up disk space?Mylio Photos makes cleaning up your photo collection easy.
- How does SpaceSaver work in Mylio Photos+?Our SpaceSaver technology produces smaller versions of your images, known as Optimized images.
- Can I connect multiple devices with Mylio Photos+?You can easily connect an unlimited number of devices with Mylio Photos+.
- How do I share my photos & videos in Mylio Photos?Sharing your photos and videos in Mylio Photos is a breeze.
- What is a vault drive in Mylio Photos+?A Vault in Mylio Photos+ is a device that stores a complete copy of all your files and photos.
- How does Mylio Photos+ protect my photos?Mylio Photos+ protects your media from loss or device failure using features such as secure syncing and redundant Vault devices.
- How does Mylio Photos handle metadata?Mylio Photos allows sorting and filtering based on various metadata, like camera, date, file type and geotags.
- How can I search for photos, videos, and documents in Mylio Photos?You can easily search for photos, videos, and documents in Mylio Photos. Just click on the magnifying glass icon in the top left corner and enter your search query.
Pre-Sales Questions
- Non-Profit, Student, Military, and First Responder DiscountsLearn how to request a Mylio discount for non-profits, students, educators, military members, and first responders. Includes verification requirements and steps to apply.
- Can I get my money back if I'm not satisfied with Mylio Photos+?The standard Mylio Photo+ subscription offers a 30-day risk-free money-back guarantee, giving you peace of mind.
- What is Mylio’s Refund Policy?Can I get my money back if I'm not satisfied with Mylio Photos+?
- What happens to my files if I decide to cancel my Mylio Photos+ subscription?When you cancel your Mylio Photos+ subscription, it will stop renewing. However, you'll still have access to all the benefits of Mylio Photos+ until the end of the period you've already paid for.
- Why is Mylio Photos only available as a subscription and not as a one-time purchase?A Mylio Photos+ subscription is a complete tool set that helps you consolidate, organize, enhance, and protect your photos.
- How do I sign up for Mylio Photos+?Signing up for Mylio Photos+ is easy!
Cloud Storage Options
- What is Mylio Drive?Each Mylio Photos+ plan includes access to Mylio Drive with unlimited encrypted storage of Optimized Images at no extra cost.
- What is Mylio Drive+?Each Mylio Photos+ plan includes access to Mylio Drive with unlimited encrypted storage of Optimized Images at no extra cost.
- What is Mylio SecureCloud?Mylio SecureCloud is an optional add-on encrypted storage plan for Mylio Drive+.
- What is the difference between Mylio Drive and Mylio Drive+?Mylio Drive offers unlimited encrypted storage of Optimized Images and is included with every Mylio Photos+ subscription.
- Is Mylio Photos+ a cloud service?Mylio Photos+ is cloud-independent.
- How much does Mylio SecureCloud storage for Mylio Drive+ cost?Encrypted SecureCloud storage for Mylio Drive+ starts at $11.98/month for 2TB. Additional storage can be purchased in 5TB increments for $29.95/month.
Compatibility & Storage
- Why can’t I see my photos on the Mylio Photos website?Mylio Photos does not store your information on the web.
- Where does Mylio Photos store my files?The free Mylio Photos application works with the built-in storage on your device and any directly attached hard drives.
- Is Mylio Photos compatible with iCloud Photo Library?Mylio Photos is compatible with iCloud Photo Library.
- Is Mylio Photos translated into my language?Mylio Photos currently supports: English (US), English (UK), Deutsch, Español, Français, Italiano, Nederlands, Português, 日本 (Japanese), and 한국인 (Korean).
- What devices can I use Mylio Photos on?Mylio Photos is available on Windows, macOS, Android and iOS/iPadOS platforms.
- How many photos & videos can I store in Mylio Photos?There is no limit to how many photos and videos you can store in your Mylio Photos library.
- What types of photo and video files does Mylio Photos support?Mylio Photos supports many photo, video, and document formats including: JPEG, TIFF, PNG, PSD, HEIC, Raw formats, and more.
Education & Support
- I just downloaded Mylio Photos. How do I start using it?There’s an easy-to-follow e-book and a short video series with all the essential information.
- Where can I find the Mylio Photos How-To Guide?Our detailed product manual is the ultimate guide to mastering Mylio Photos.
- Do you offer one-on-one Mylio Photos training?Any new subscription of a Mylio Photos+ plan includes a one-time, 30-minute setup session to help address any questions.
- What happens to my photos if I lose a device or my hard drive fails?Mylio Photos+ automatically creates protection copies of your photos on your devices and vault drives, ensuring you can still access and recover them from another device.
- How can I contact the Customer Support Team?Contact our support team from the help menu in the app.
- Are there webinars available for Mylio Photos?Yes! We offer webinars, live Q&A sessions, and small-group training sessions for new users, where you can learn about Mylio Photos features and have your questions answered by our product experts.
- Does Mylio Photos have a manual?Yes, Mylio Photos does have a manual.
- What educational resources are available for Mylio Photos?Mylio Photos offers helpful resources like live Q&A sessions, webinars, an active community, and comprehensive documentation to assist users in learning and maximizing the software's features.
Price Change FAQ
- Why is the price changing?Since Mylio Photos launched in 2012, we've kept our price unchanged while adding countless features and improvements.
- Will my current subscription be affected?Current subscribers (purchases before August 26, 2024) will not see any changes to their billing until their first billing cycle in 2025.
- I have paid for a subscription that is more than one year (multi-year, extension, etc.). When will I see a change in my price?Your subscription will remain the same for the duration of your current subscription and will renew at the updated prices at the end of your current subscription.