Troubleshooting
Get help with known issues, error messages, and other common scenarios.
Error Messages
- Troubleshooting: Advanced Catalog Repair
- Error Notification: route object, Object does not exist
- Error Notification: "The Mylio Photos Catalog on this device needs to be repaired."
- Error Notification: Disk Storage Full
- Performing a Catalog Repair
- Error Message - Upgrade No Longer Supported
- Error when logging in using SSO (Google, Apple, Microsoft or Facebook ID)
- Troubleshooting: Verbose Log Capture Notification
- Error Message: All originals for a duplicate set must be present to automatically deduplicate media
- Error Message: “Editing is not possible without an Optimized Image or Original”
- Troubleshooting: Upgrade Needed Notification
- Error Message: “Failed to get access to path.”
- Error Message: “Editing is not possible without a Preview or Original”
Syncing
- Troubleshooting: Unable to Sync Photos Between Devices
- Troubleshooting: SyncCollection Includes Photos Outside of Criteria
- Troubleshooting: Temporary Sync Conflicts Folder
- Troubleshooting: Unprotected Images
- Troubleshooting: External drive does not appear in Mylio Photos app
- Troubleshooting: “Moving folders/files on disk” or “Sending to…” is Constantly Displayed in Activity Panel
Storage
- Notification: Cache using significant storage
- Troubleshooting: Mylio Photos Utilizes More Storage Than Expected on Android SD Card
- Troubleshooting: Disk Storage Full, Unable to Clear Cache
- Mylio for iOS Taking Up a Large Amount of iCloud Space
- Error Notification: Storage Quota Exceeded
- Error: Mylio Drive+ Setup Required
- Error: Storage available to Mylio is almost full (mobile)
Known Issues
Organizing
Importing & Adding Media
General
- Reset Mylio Photos on a Device
- Troubleshooting: Exported Photos Show the Wrong Date
- Troubleshooting: Missing Tools or Icons in Mylio Photos
- Black or Gray Squares In Mylio
- Red or Blue accents on images (clipping)
- Slow performance, high resources, or computer slowdowns
- Format External Drives to Work With Mylio Photos